Growing pains but a good year for Quiss
It has been a year of growth and recruitment for Quiss, with a determination to improve our service leading to a 13% increase in our turnover as we hit £9.1 million for 12 months to May 2017.
We strengthened our position as one of the leading providers of managed IT services to the legal sector, agreeing support contracts with Darlingtons Solicitors, Edwards Duthie, Legastat, Flint Bishop, Turbervilles and Devonshires, all attracted by our experience and unrivalled sector knowledge.
Our continued growth has been matched by our success in other sectors, with pharmaceuticals now forming an important focus for our marketing efforts. Bionical and Tanner Pharma were welcomed into the fold this year, along with the usual eclectic mix of clients we now provide support for, large and small, including Cross Country Trains, Paycare, Arcadia Group and forensic specialists Hawkins.
Andy Michael, Quiss Managing Director said: “Given the uncertainty of the UK economy, it is good to reach the end of another financial year and report growth that reflects our strategic plans.
“We always knew this would be a tough year for us, as our continued focus on the evolution of our service delivery would require a significant investment to create new management roles that better define our service and manage its delivery.
“In addition to the new management roles, we have recruited into every team throughout our business, to add the skills and experience we need to deliver the support our clients have come to expect – our headcount has risen from around 70 to close on 100 during the period (reaching over 100 at the time of going to print).
“Quiss is growing and as might be expected, we have experienced a few growing pains, but the implementation of our new IT service management tool Cherwell, will improve our service and ensure it is closely aligned with the increasingly important ITIL framework.
“We have invested a huge amount of time, money and effort to tailor the final system to the exact needs of our clients, their systems, the way they like to work and how we maintain a constructive dialogue with them – which can only be good for our next phase of growth.
“Incentives for our support teams are linked to customer satisfaction, rather than how quickly they respond to problems or the number of calls they deal with on the helpdesk – it focuses everyone on outcomes not actions. I am confident Quiss will soon become synonymous with service quality.
“We are developing a committed team of talented individuals who are helping us change the way we work for the benefit of all our clients. We will continue to invest in people to ensure our next year delivers further growth and more job opportunities.”