Fox Williams outsource their IT to Tikit
Tikit is delighted to announce the signing of a three year contract with Fox Williams LLP to outsource all IT Support and Service functions.
Under this agreement, Tikit will provide Fox Williams with a fully Managed Service Support Desk, technical 3rd line infrastructure support, ‘Out of Hours’ user support, IT training and IT directorial consultancy. This service commenced on Monday 14th June.
Jeremy Gubbay, Chief Operating Officer at Fox Williams said “We have been impressed by the way that Tikit have supported us over the last year, and we are looking forward to benefiting from the expertise of a large IT-led organisation. Tikit are a company with many resources that we can take advantage of, while their benchmarking process will ensure that our IT organisation and standards are comparable with, or exceed those of our competitors. A prime example of this is the provision of ‘Out of Hours’ cover and continuous back fill, which requires a level of resource that we currently do not have available”.
Derek Kindercliff-Jones, Head of Managed Services at Tikit, explained “Fox Williams is a dynamic, forward-looking City law firm, and we are proud to be working so closely with them to provide a complete, scaleable and dependable IT service. We have been working with Fox Williams since June 2009, providing infrastructure advice and support to their onsite IT team. We have all worked together to develop a sound working relationship, and it's great to have the opportunity to extend this partnership into the complete outsourcing package. Our experience in legal support services, and the resources we have available, make Tikit ideally suited to provide complete contractual services of this nature. We look forward to providing Fox Williams not just with a first-class day-to-day service and IT management, but with long-term strategic and implementation services to support their growth”.
David Lumsden, Tikit CEO, commented “We are very pleased that Fox Williams has selected Tikit as its partner to deliver IT services. Our knowledge of law firms, legal applications and the infrastructure that supports them is second to none, and it is this knowledge and experience which we are placing at the disposal of Fox Williams to ensure they have the cost-effective and professional IT services they need, as the firm continues to grow".
Tikit's Managed Services team provides a comprehensive range of support services to help professional services firms make the most of their investment in technology, and provides customers with support at all levels, and across a wide portfolio of products.