Ascertus Limited offers safe haven for firms looking for iManage support partner
Ascertus Limited, a provider of tailored information and document lifecycle management solutions to law firms, corporate legal departments and other professional services companies, today announced a compelling offer to iManage Work clients looking for a new support partner in the UK and across Europe. The company is offering a no obligation, 90-day free support for the iManage Work email and document management system to enable firms to try the Ascertus service before they commit to the renewal of their annual support and maintenance contract, whenever it becomes due post the trial period. One of iManage Inc.’s largest partners in Europe, Ascertus is a strong and viable alternative to traditional document management solution and support providers today.
“This new ‘try before you buy’ offer to law firms is a reflection of our confidence in our support and maintenance capabilities,” commented Jon Wainwright, Sales and Marketing Director at Ascertus Limited. “We have been providing support to iManage Work users for over 11 years. We are a big enough organisation to deliver against the most stringent, individually tailored support agreements to the largest customers; and yet small enough to give every single business account, regardless of their size, the highest level of care.”
Good quality support is an integral part of account management. Ascertus takes a proactive approach to support, which is underpinned by pre-emptive annual Health Checks to prevent technology-related issues from occurring. This attitude to support and customer care has widely earned the company the reputation of ‘a trusted advisor’ in the industry.
Ascertus operates a well-staffed London-based support desk comprising highly experienced and technically sound engineers, who understand the pressures that knowledge workers face. All the engineers have previously worked either within in-house legal IT teams or in professional services firms. The support team is excellent at problem solving and adept at inter-personal communications with an emphasis on good and timely communication.
Recently Ascertus launched its ‘ChalkTalk’ training webinar series to help iManage Work end-users at customer organisations to derive the most efficiency and productivity benefits of the technology. Ascertus offers free, demonstration-led, practical, 30-minute webinar training on key functional areas of the iManage Work solution such as search, email management and so on. Aimed at users who are looking for a refresher course in iManage Work, as well as those who haven’t had the opportunity for formal training on the system; already, these webinars are a roaring success.