LexisNexis case study: Bury Council's legal department underpinned by Lexis Visualfiles

Bury Council consists of six towns including Bury, Prestwich, Radcliffe, Ramsbottom, Tottington and Whitefield.

The legal services department based in Bury, focusses on three core areas including land and property, social services and litigation. Given the volume of cases and matters that the legal services department deals with, a case and matter management tool is indispensable. 

The department has been using the Lexis Visualfiles platform for more than 15 years. Andy Carlile, Practice Manager of the Department, talks to LexisNexis Enterprise Solutions about the value that the solution provides to the organisation. 

How is the legal department using Lexis Visualfiles?

Andy Carlile: Visualfiles underpins the legal services department, all matters and cases are executed from within the solution – everything from planning and highway, and social services-related issues to environmental litigation.

We use Visualfiles to routinely make incremental improvements to processes to continuously enhance lawyer productivity and overall efficiency of the department. Recently, we automated the creation of a letter for the debt team – it took us no more than 30 minutes to do so. This is only possible as the solution provides exceptional, in-built developmental capability to easily create new processes and applications within the Visualfiles platform. Presently we have 17 case applications that are unique to our legal services department.

Visualfiles has enabled us to embed best practice into the legal services department’s day to day operation. We have been awarded the Lexcel accreditation, the Law Society’s legal practice quality mark for excellence in legal practice management and excellence in client care. The auditor’s report is glowing about the way the department runs. 

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