Lees Solicitors migrates infrastructure to the cloud with e-know.net
“e-know.net has helped us bring about a cultural change in the way we work. Although our staff are largely office based, they can now work from anywhere using mobile devices such as i-Pad devices, and, as a result, offer even better client service.” Joanna Kingston-Davies, Chief Executive, Lees Solicitors
Lees Solicitors wanted to improve business continuity and risk management by moving its on-premises infrastructure to the cloud. It worked with cloud services provider e-know.net to migrate to hosted Microsoft Office fully integrated with Hosted Desktop and the firm’s line-of-business applications. Lees enjoys increased staff productivity, a robust, resilient and compliant infrastructure, and round-the-clock support with predictable monthly costs.
Lees Solicitors in the United Kingdom (UK) is a progressive law practice with a team of 110 experts who are specialists in their fields of legal services. Founded in 1889, Lees is based in Birkenhead in north-west England, serving clients on the Wirral, across the North West, and further afield. As a medium-sized legal practice, Lees decided that information and communications technology (ICT) was beginning to hold back its business rather than support it in a competitive market.
Lees Solicitors Chief Executive Joanna Kingston-Davies says: “We had reached a critical point. We needed to support our staff in delivering a great service to customers. But if we were to continue to provide ICT in-house, we’d require heavy investment in hardware. And if we had an ICT-related disaster, we simply wouldn’t have had the resources to avoid it having an impact on business continuity, disaster recovery, and risk management. The decision to outsource ICT was a key part of a five-year plan to boost profitability, efficiency, and client acquisition and retention.”
Lees also saw an advantage in moving most of its ICT support and costs to a regular cash flow commitment using a cloud provider. Kingston-Davies says: “We wanted to avoid the peaks, troughs, and unexpected surprises in ICT capital expenditure for new servers—a situation that’s inevitable with in-house ICT. Another driver was to make it possible for our staff to work remotely from any location, but with the safety net of a third-party supplier with robust security and safeguarding of our data.”
In choosing a suitable cloud provider, Lees wanted to ensure compatibility with the in-house infrastructure. Kingston-Davies says: “The successful cloud provider needed to demonstrate management skills in providing successful integration with our new telephony system and case management and archiving software, plus the ability to deliver round-the-clock support.”
For more on the e-know.net/Lees Solicitors case study, please download the attached PDF