Law firm identifies further IT outsourcing opportunities

Benchmarking itself against outsourced application services exposes weaknesses and identifies opportunities

Client background

As one of the world’s leading law firms (Magic Circle - global top 5) the client has significant depth and breadth across five continents. It is a fully integrated global partnership whose clients include corporates from across the commercial and industrial sectors, governments, regulators, trade bodies and not-for-profit organisations. The firm provides the highest-quality advice and legal insight, combining the firm’s global standards with indepth local expertise.

Business Challenge

Against a backdrop of perceived under-performing services, and concerns regarding high attrition in its captive offshore centre, the law firm wanted to assess the capabilities of the offshore market. The aim was to benchmark the law firm’s current capabilities, and to identify opportunities where further outsourcing could improve service and mitigate risk. The services that were measured included:

  • Application support
  • Application development
  • Application testing

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