BigHand case study: Cripps

How BigHand SmartNote and BigHand Capacity Manager intelligently fit into the client-centric future vision of law firm Cripps. 

In a time when the legal sector is facing unparalleled change through increased merger and acquisition activity; new entrants from both home and abroad; and not least the need for service innovation, forward-thinking law firm, Cripps has a crystal clear vision for the future: to truly put the client at the heart of its operations.

To achieve this vision, the firm with BigHand technology at the core of its plans, is dedicated to a strategy of making itself as agile and efficient as possible by digitising and automating internal processes. Employing BigHand’s latest products, namely BigHand Now, BigHand SmartNote and BigHand Capacity Manager, the firm has positioned itself perfectly to manage and adapt to the changing legal services landscape.


Recognised countrywide for its commercial and private client work, Cripps, which is based across four offices in the South East and London, has a particularly strong reputation in real estate, high net worth families and entrepreneurial businesses. In the last 12 months, the firm has seen significant organic growth with staff numbers increasing by 25% resulting in a total team of around 350 people.

With this positive growth comes the need to ensure an efficient and effective organisation, in order to both retain the client focus at the core of its business, and minimise operational costs.

Mike Burton, Head of IT at Cripps, explains: “There is a deliberate intention on our part to put clients at the centre of what we do and to deliver the best legal service possible. We also recognise that doing so in a smooth and agile manner is increasingly important in terms of cost-effectiveness, staff empowerment and operational efficiency. As such, it is our clear strategy to make use of the best possible technology that we can to make that a reality.”

Powerful technology helping innovative firms thrive

The firm is currently on the cusp of a new wave of innovation as it prepares to bring together five separate office locations into a single, purpose-built facility by the end of 2016. “The move is part of our longer-term vision to run a paperless operation,” Mike says. “It gives us the ability to realise opportunities around the re-engineering of our business processes on many different levels.”

Having used BigHand Digital Dictation for over a decade, Cripps has again turned to BigHand, this time with the task of digitising and automating many of its internal documentation processes. To help achieve this, Cripps is investing in some of BigHand’s latest offerings; BigHand Now, a task delegation solution; BigHand SmartNote, a tool to automate the transcription and storage of file notes, and BigHand Capacity Manager, a powerful analytics and management tool. 


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