ComXo report: Audio conferencing in law firms

Resource - 19/02/2014 : ComXo, conferencing, Legal News, outsourcing, report, Research, teleconferencing research, Human Resources, Risk & Compliance, Technology

Security, best practice and revenue capturing in audio conferencing in law firms

What role does teleconferencing play in today’s legal business, and what are the challenges behind its now almost ubiquitous adoption...

Legal calls to Moneypenny up 13% so far in December

News Article - 16/12/2013 : call volume, christmas period, december, holiday period, legal calls, legal receptionists, moneypenny, new year period, outsourcing, receptionist, telephone answering, Human Resources, Practice Management

Telephone answering specialist Moneypenny is reporting an overall 13% rise in average call volume to its dedicated legal receptionists so far in December.

...

Moneypenny case study: PCB Solicitors, Shropshire

Case Study - 03/12/2013 : case study, legal technology, moneypenny, outsourcing, PCB solicitors, telephone answering, Human Resources, Practice Management

Based in Shropshire, PCB Solicitors, have offices in Shrewsbury, Telford, Broseley, Church Stretton, Craven Arms, Knighton, Ludlow, and Worcester, offering expertise across all aspects of private and commercial law. In September 2013 the...

Family First Solicitors plans rapid growth with back-up from Virtual Practices

News Article - 19/11/2013 : accounting software, family first solicitors, legal software, outsourcing, practice management, solicitors own software, Technology, virtual practices, Technology, Practice Management

Family First Solicitors has opted for the Virtual Practices hosted legal software and outsourced cashiering service as it embarks on an ambitious growth path....

Casper Fox joins Tikit's Managed Services team

News Article - 08/11/2013 : BT, casper fox, client relationship management, document management, document production, financial and practice management, IT, outsourcing, Technology, tikit, time capture, workflow, Finance, Technology, Practice Management

Casper brings with him a wealth of experience in managed services from his previous role at Savvis. He will be advising Tikit’s law firm clients to get the most out of their IT and telecoms infrastructure, whilst ensuring optimum...

24 hour demand by law firms sees night calls increase ten fold

News Article - 04/11/2013 : law firms, moneypenny, outsourcing, Human Resources, Practice Management

In the 12 months since extending its service to 24 hours, telephone answering specialist Moneypenny has seen a ten-fold increase in the numbers of calls received between 8pm and 8am with legal firms accounting for more than 75% of the total...

Briefing on: Process and profitability in 2013

Resource - 22/10/2013 : ABBYY, addleshaw goddard, Advanced Legal, automation, berwin leighton paisner, BigHand, blp, BPM, business process engineering, business process management, Canon, centralisation, Deltek, DictateNow, dla piper, document direct, document security, dps software, dundas & wilson, ebillinghub, FloSuite Legal, G3 Comms, G3 Communications, General, IntApp, Irwin Mitchell, jonthan goldberg, lexisnexis enterprise solutions, Maclay Murray & Spens, mobility, new working methods, OchreSoft, outsourcing, Phoenix, process, profitability, riverview law, specialist units, thomson reuters elite, workflow, wragge & co, Finance, Human Resources, Knowledge Management, Risk & Compliance, Technology, Practice Management

It's time to change... everything

Firms are changing their ways, and at that shifting core is process – from process-led working to mobility, from centralisation to outsourcing, new working methods,...

Briefing on: Process and profitability in 2013

News Article - 10/10/2013 : ABBYY, addleshaw goddard, Advanced Legal, automation, berwin leighton paisner, BigHand, blp, BPM, business process engineering, business process management, Canon, centralisation, Deltek, DictateNow, dla piper, document direct, document security, dps software, dundas & wilson, ebillinghub, FloSuite Legal, G3 Comms, G3 Communications, General, IntApp, Irwin Mitchell, jonthan goldberg, lexisnexis enterprise solutions, Maclay Murray & Spens, mobility, new working methods, OchreSoft, outsourcing, Phoenix, process, profitability, riverview law, specialist units, thomson reuters elite, workflow, wragge & co, Finance, Human Resources, Knowledge Management, Risk & Compliance, Technology, Practice Management

It's time to change... everything

Firms are changing their ways, and at that shifting core is process – from process-led working to mobility, from centralisation to outsourcing, new working methods,...

A&O looks to deepen ties with global network through support services plan

News Article - 30/09/2013 : A&O, Allen & Overy, commoditisation, magic circle, network, outsourcing, support services, Finance, Marketing & BD, Technology, Practice Management, Practice Management

Allen & Overy (A&O) has launched a new service to give its relationship firms access to magic circle level support functions, in a push to strengthen ties in jurisdictions including Libya and Scotland.

The magic circle firm...

Why Withy King switched to telephone answering specialists Moneypenny

Case Study - 23/09/2013 : case study, moneypenny, outsourcing, Technology, telephone answering, withy king, Technology, Practice Management

Withy King is a leading law firm with principal offices in the South West, Wiltshire and Oxfordshire, as well as London. A ‘UK 200’ firm with a turnover of approximately £17 million and an ever expanding client base, Withy King...

Telephone answering specialists, Moneypenny announces new partnership with Advanced Legal

News Article - 10/09/2013 : Advanced Legal, moneypenny, outsourcing, telephone answering, Human Resources, Technology

Moneypenny today announces its latest partnership agreement – with Advanced Legal.

Moneypenny, the UK market leader in outsourced call handling and...

LSN Industry Voices : Andrew Try at ComXo

Resource - 24/04/2013 : ComXo, outsourcing, telephony, Technology, Practice Management

LSN Industry Voices is a series in which our networkpartners give their insight into the legal market.

In this Industry Voice, ...

Firms face rates pressure as almost 50% of GCs predict legal spend cuts

News Article - 15/04/2013 : billing, outsourcing, Finance, Marketing & BD

In-house lawyers set to squeeze fees with one in five predicting cuts of more than 10%

Almost half of in-house lawyers expect to see their legal spend fall over the next two years, with many of these anticipating a...

What is IT outsourcing, businesses ask? What are managed IT services? And finally, what are shared services?

Resource - 19/03/2013 : managed IT services, outsourcing, shared services, Technology

Although IT is now a fundamental part of the structure of a business, there is still a lot of confusion surrounding all the available management options.  Search engine Google estimates there are around 135,000 searches each month for...

Tikit Expands Managed Services Capability and Expertise

News Article - 14/01/2013 : managed services, outsourcing, tikit, Technology, Practice Management

Over the past year Tikit has witnessed a growing demand for its managed services and related outsourcing activities.  Professional services firms seeking to implement industry leading best practice and gain the benefits from outsourcing all...