Top 4 ways outsourcing can add value to your firm, with Intelligent Office UK

Resource - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Not all decisions to outsource are incentivised by cost savings—law firms are perhaps one of the best examples of this. For decades, corporates have been outsourcing legal work, recognising that this is the best way to get a high-quality...

Intelligent Office UK on their growing relationship with CBRE

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office (IO), the leading provider of support services to the UK professional sector, continues to grow its relationship with CBRE’s Global Workspace Solutions division by delivering services at an increasing number of their...

Record year at Intelligent Office UK leads to investment in senior team

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an...

Record year at Intelligent Office UK leads to investment in senior team

News Article - 28/10/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Human Resources

Intelligent Office UK (IO) the leading provider of secretarial and office administrative solutions to the legal and professional services sectors has had an excellent 2019, seeing growth from existing as well as new clients.  To ensure an...

An eye for AI: James Gilding at Mitie Document Management discusses

Case Study - 11/09/2019 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Technology, Technology

We all know that AI (artificial intelligence) and machine learning are among the buzzwords that frequently come up in meetings or discussions around innovation and problem solving. It’s also heavily mooted as a key part of proposed...

Are you training your administrative support teams well enough?

News Article - 16/07/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

It’s no secret that law firm support structures have changed over the past 10 years. As just one example, the ratio of PAs to fee earners is now radically different when compared to pre-recession levels.  Where it was once a secretary...

Mitie Document Management capitalises on IBML ImageTrac scanner performance

News Article - 11/07/2019 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Technology

…1 million invoices worth £1 billion processed annually with the goal to double this in 12 months…

IBML announces today that Mitie Document Management, part of the UK’s leading facilities management group, is...

Are your support teams getting the right training to be effective?

News Article - 03/06/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

One of the biggest issues we encounter when we take over a law firm’s secretarial and administrative support function, is that the teams—whether document production, print and mailroom, front of house, or even PAs — might not...

How to pick the right partner to achieve your objectives

News Article - 01/05/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

When law firms begin to research whether to outsource their secretarial and administrative support services, it can be difficult to know where to start. There’s a lot of information to take in, lots of jargon associated with outsourcing and...

The Law Society appoints Mitie to deliver document management and logistics services

News Article - 16/04/2019 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Marketing & BD

  • Five-year contract to transform The Law Society’s document management and logistics services
  • First generation outsourcing agreement
  • Bespoke Document...

How do you know if your admin support services are delivering?

News Article - 16/04/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

One of the questions we are asked before a firm elects to outsource is, “once we are working with you, how can we monitor the value you actually deliver to us?”, and at a more tactical level “how will we know you are meeting...

Five questions to ask before outsourcing support services for your law firm

News Article - 04/03/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

In the past, decision makers in law firms believed that outsourcing administrative support services could compromise their firm.

More recently, due to growing pressures on profit margins, overextended internal resources, and an...

Trust in collaboration

Resource - 27/02/2019 : digital mailroom, Digital printing, document management, eBibles, outsourcing, PreDiscovery, reprographics, Knowledge Management

This month, I would like to consider how collaboration can impact organisational working relationships and where it could and should lead. How do leaders of organisations embrace a collaborative working mentality?

The word collaboration...

Stone King outsources suite of services to Intelligent Office

News Article - 27/02/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by Stone King to deliver reprographic, mailroom, records, facilities and front of house services at the firm’s Bath, London...

“I can type just as fast as my PA” – creating the right support for today’s fee earners

News Article - 26/02/2019 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

Historically, upon realisation of the ability to type faster than one’s secretary, a fee earner’s first thought might have been, “I’ll need to get another secretary!”

Today, fee earners are technologically...