- Price index “will bring transparency” to legal fees
A lawyer-matching platform has answered the growing clamour for charging transparency with a price index based on its database of 15,000 quotes, broken down into detailed categories of commercial work.
The move could spell the end of...
- Briggs presses ahead with Online Court and challenges profession to get to grips with unbundling
Lord Justice Briggs published his final report on the structure of the civil courts and retained his strong support for the creation of an online court for claims worth up to £25,000 – which he said should be called the Online...
- Overseas model for Briggs’ online court goes live
The pioneering online small claims court thought to be the model for England and Wales was launched in Canada last week when the Act moving it from voluntary to mandatory claims came into force.
The civil resolution tribunal (CRT) in...
- Use of fixed fees continues to rise but consumers still struggling to choose lawyer, survey finds
Nearly half of consumer legal services are provided on a fixed-fee basis, new research has found – but it said consumers are still being hampered by a lack of information to help them choose the right lawyer.
The sixth annual tracker...
- Gateley “seeing the benefits” of being UK’s first listed law firm
Gateley is seeing the benefits of being the first UK-listed law firm, its chairman said today as it announced record turnover.
Revenue increased 10.2% to £67.1m in the year to 30 April 2016, with profit before tax up 12.2% to £...
- Making law firms publish average prices “is not perfect but it is needed”
The slow pace of change in the legal services market means “regulatory intervention” is needed to force firms to publish their average prices even though it is not a perfect solution, the voice of legal consumers has said.
- Consumers “generally satisfied” with legal services providers, key survey finds
There are high levels of consumer satisfaction with legal services, according to a survey commissioned by the Competition and Markets Authority (CMA).
However, those who were not happy usually did not bother complaining because it was...
- Law firm’s knowledge transfer partnership with academics grows profits and client satisfaction
An academic audit of a law firm’s business has broken down its offering into more than 300 ‘products’ as part of a radical and so far successful attempt to increase profits.
The survey of 17-partner Oxford solicitors...
- Listed legal businesses with property and PI focus hit by stock market turmoil
The stock market falls on the back of the EU Referendum has hit an ABS-owning property company the most, as well AIM-listed legal businesses with a personal injury (PI) element, a Legal Futures analysis has shown.
The PI hit...
- Consumer panel renews push to force law firms to publish prices and complaints records
Making law firms publish details of complaints and average prices on their websites will significantly improve the legal market for clients, the Legal Services Consumer Panel has argued.
- Neuberger urges debate over ethical implications of artificial intelligence
The president of the Supreme Court last week called for a debate on the ethical implications of artificial intelligence (AI) and for “greater prominence” for ethics in legal training.
Lord Neuberger also warned once...
- Online Court will include “limited” legal costs to aid unbundled advice, says Briggs
The new Online Court will not ban lawyers and there will be “a very limited element of fixed costs” so litigants can get initial legal advice – but not the full “over-expensive” service, Lord Justice Briggs said...
- Smaller law firms feeling vulnerable, with almost all expecting “rough times ahead”
There is a “climate of renewed vulnerability” among smaller law firms, with the vast majority of lawyers (95%) believing there are “still rough times ahead”, a report has found.
The report also revealed that,...
- Don’t fear AI, says tech chief – it will mean there are more lawyers in the future
There will be more lawyers in the future, not fewer, the head of Rocket Lawyer UK has predicted.
Mark Edwards said that the size of the legal services market would grow, and the playing field between regulated and unregulated law firms be...
- Complaints about lawyers fall to lowest level yet
The number of complaints about lawyers has fallen to its lowest level since the opening of the Legal Ombudsman (LeO), its much-delayed annual report and accounts have shown.
The delay was caused by the continuing problems with LeO’s...