The cry of ‘customer service’ is starting to ring ever louder for law firms

Blog post - 19/01/2016 : Advanced Legal, customer retention, customer service, General, Practice Management

This blog post was also featured as a column in the June 2015 issue of Legal Practice Management magazine. To...

The telephone – the ultimate customer service device

Resource - 07/09/2015 : concert networks, customer service, telephone, Marketing & BD, Practice Management

In most cases, customer service is the assistance offered by a company when you have purchased a product or service from them. It extends beyond that though, as customer service is also important when considering purchasing a product or service...

Help desk customer service: today’s expectations

Resource - 28/05/2015 : customer service, help desk, minisoft, Finance, Technology

The help desk is typically a customer’s first point of contact for technical assistance. How your company or department is perceived is determined by the customer’s experience with their first point of contact. Customers will always...

Firms “need to respond” to customer service challenge to survive

News Article - 19/11/2013 : customer service, law firms, legal futures, Peppermint Technology, Human Resources, Practice Management

The successful law firms of the future will be the ones that truly understand customer service, according to the boss of a leading regional law firm that checks its clients’ satisfaction every fortnight.

Simon McCrumb, managing...

Kcom - Getting the basics of customer service right

Video - 24/07/2012 : customer service, Technology, Technology

Getting the basics of customer service right is about delivering a 'just right' service level that is efficient for your organisation and effective for your customers. Mark Pritchard, product/business development director, Kcom,...

The best just got better – Winscribe announces new customer care team

News Article - 01/03/2012 : customer service, Winscribe, Technology, Technology

Workflow expert, Winscribe, has announced the latest changes to its structure following the acquisition of its largest UK based reseller SRC in November of last year. The world’s largest provider of digital dictation software has significantly...

Quality Solicitors Keith Park Solicitors implement the Peppermint Portal to streamline service delivery

News Article - 01/02/2012 : customer service, peppermint, Quality Solicitors, Marketing & BD, Marketing & BD, Technology, Practice Management

Long standing St Helen’s legal practice, Quality Solicitors Keith Park, has selected the Peppermint Portal to facilitate an improved service to its clients and referrer network. The Portal will sit alongside its incumbent IRIS Videss practice and...