Cheshire West and Chester Council has started using Centre for Assessment's Lexcel

Case Study - 28/10/2016 : customer service excellence, Information security management, ISO, Lexcel, quality management, Practice Management

A Lexcel accreditation provides a flexible, supportive management framework to help practices and in-house legal departments improve operations and manage risk effectively. It helps to create a focused working environment where accreditation with...

Centre for Assessment has achieved new accreditations

News Article - 28/10/2016 : customer service excellence, Information security management, ISO, Lexcel, quality management, Marketing & BD

Accreditation to ISO 9001:2015 – quality management systems

Having successfully navigated their way through a desk-top assessment, head office visit assessment and witnessed audit assessment without a single issue being raised,...

Centre for Assessment training event - making the transition to ISO 14001

Event - 28/10/2016 : customer service excellence, Information security management, ISO, ISO training, Lexcel, Manchester, quality management, Marketing & BD, Training and educational courses

ISO 14001 is the most widely used environmental...

Centre for Assessment - winning clients and exceeding expectations

Event - 24/10/2016 : business development, business development seminar, customer service excellence, customer service seminar, customer service training, Information security management, ISO, Lexcel, Manchester, quality management, sales training, Marketing & BD, Workshops and seminars

Are you looking to gain new clients? Improve customer satisfaction? Exceed expectations? This 2-hour seminar is aimed at partners and solicitors looking to develop their client base and go beyond meeting client expectations. The guest speakers...

Centre for Assessment - inspiring customer service excellence within organisations

Event - 24/10/2016 : customer service, customer service excellence, Europe, General, General, Information security management, Isle of Man, ISO, Lexcel, quality management, Workshops and seminars

This CSE one day awareness event will highlight the...

Centre for Assessment: becoming a customer service excellence champion workshop

Event - 21/10/2016 : customer service excellence, Information security management, ISO, Lexcel, Manchester, quality management, Marketing & BD, Workshops and seminars

Customer Service Excellence is a practical tool that...

A new HR standard is launched…

Resource - 06/07/2016 : BS 76000 Human Resource, customer service excellence, Information security management, ISO, Lexcel, quality management, Human Resources

In July 2015 a new British Standard, BS 76000 Human Resource - Valuing People was launched. The standard, developed by...

Customer Service Excellence champions training - 5 August 2016

Event - 23/06/2016 : champion, CSE, customer service excellence, Manchester, training, Marketing & BD, Practice Management, Training and educational courses

In the current economic climate we can all see the need to differentiate ourselves from our competitors with the quality of our service. Customer Service Excellence is a truly unique improvement tool designed to make you look deeply into your...

Service Excellence in the Legal Sector

Resource - 02/06/2015 : centre for assessment, customer service excellence, legal sector, Human Resources, Marketing & BD

The legal sector has gone through some radical changes in the last few years. An increasingly sophisticated consumer with access to a wealth of online information, services and DIY kits; Publicised information by the legal ombudsman and namely...

QualitySolicitors Jackson Canter Customer Service Excellence case study

Case Study - 02/06/2015 : case study, centre for assessment, customer service excellence, QualitySolicitors, Human Resources, Marketing & BD

QualitySolicitors Jackson Canter

QualitySolicitors Jackson Canter is a modern progressive firm supporting individuals and business in and around Liverpool. It is a law firm that is breaking down barriers between lawyer and...

SearchFlow’s investment in people delivers customer service excellence

News Article - 11/03/2015 : customer service excellence, People programme. service led environment, SearchFlow, Human Resources, Practice Management

SearchFlow has secured accreditation from the world-renowned Investors in People programme, thanks to the continued development and training of its staff.

As part of its proposition to make lawyers’ lives easier, SearchFlow offers...