Making lawyers publish “average” prices will energise consumers, says panel

News Article - 26/07/2016 : CMA, Competition and Markets Authority, General, law firms, Legal Services Consumer Panel, pricing

The Legal Services Consumer Panel said last week that it was “not blind to the challenges of increased price transparency”, but insisted that making lawyers publish “average” prices could be the catalyst for making...

Making law firms publish average prices “is not perfect but it is needed”

News Article - 14/07/2016 : General, law firms, legal futures, legal services board, Legal Services Consumer Panel, pricing

The slow pace of change in the legal services market means “regulatory intervention” is needed to force firms to publish their average prices even though it is not a perfect solution, the voice of legal consumers has said.

The...

LSB not convinced by plan to force law firms to publish prices

News Article - 01/06/2016 : General, law firms, Legal Services Consumer Panel, LSB, pricing

The Legal Services Board (LSB) has said that “further discussion and evidence” is needed before it is prepared to back proposals to force law firms to publish average prices.

Responding to a ...

Law firms should be forced to publish details of complaints and prices, consumer panel says

News Article - 02/02/2016 : General, Legal Services Consumer Panel, prices, regulators

Law firms should be required by their regulators to publish details of complaints and average prices on their websites, the Legal Services Consumer Panel has said.

The panel said it would also like to see “more sector-specific...

Major survey finds consumers increasingly satisfied with their lawyers

News Article - 23/11/2015 : consumer satisfaction, General, increase, lawyers, legal futures, Legal Services Consumer Panel

There are positive signs about improving consumer satisfaction with how they find, compare and then use law firms, major research by the Legal Services Consumer Panel (LSCP) has revealed.

However, with reduced access to legal aid and...

Consumer panel hits back over SRA ‘double standards’ claim

News Article - 29/07/2014 : Finance, ICAEW, Legal Services Consumer Panel, professional indemnity insurance, risk and compliance, solicitors regulation authority, SRA, Finance, Risk & Compliance

The Legal Services Consumer Panel has hit back at criticism by the Solicitors Regulation Authority (SRA) that it opposes a minimum indemnity insurance limit of £500,000 for solicitors, while supporting it for accountants.

In a letter...

Regulators pledge data for comparison sites, as panel goes undercover to investigate web advice

News Article - 10/04/2014 : legal comparison sites, Legal comparison websites, legal futures, Legal News, legal services board, Legal Services Consumer Panel, Research, risk, risk and compliance, Risk & Compliance, Technology

The Legal Services Consumer Panel has conducted a ‘mystery shopping’ exercise to discover how consumers experience using online legal self-help tools during a divorce.

The undercover activity is part of the panel’s...

Consumers start to exert buying power over lawyers, says survey

News Article - 31/05/2012 : consumer power, Legal Services Consumer Panel, survey, YouGov, Finance, Finance

There are signs that consumer power is starting to take a grip in the legal services market as more people shop around and demand fixed-fee deals, the Legal Services Consumer Panel reports today.

However, the YouGov survey shows...