Centre for Assessment training event - making the transition to ISO 14001

Event - 28/10/2016 : customer service excellence, Information security management, ISO, ISO training, Lexcel, Manchester, quality management, Marketing & BD, Training and educational courses

ISO 14001 is the most widely used environmental...

Centre for Assessment - winning clients and exceeding expectations

Event - 24/10/2016 : business development, business development seminar, customer service excellence, customer service seminar, customer service training, Information security management, ISO, Lexcel, Manchester, quality management, sales training, Marketing & BD, Workshops and seminars

Are you looking to gain new clients? Improve customer satisfaction? Exceed expectations? This 2-hour seminar is aimed at partners and solicitors looking to develop their client base and go beyond meeting client expectations. The guest speakers...

Centre for Assessment - inspiring customer service excellence within organisations

Event - 24/10/2016 : customer service, customer service excellence, Europe, General, General, Information security management, Isle of Man, ISO, Lexcel, quality management, Workshops and seminars

This CSE one day awareness event will highlight the...

Centre for Assessment: becoming a customer service excellence champion workshop

Event - 21/10/2016 : customer service excellence, Information security management, ISO, Lexcel, Manchester, quality management, Marketing & BD, Workshops and seminars

Customer Service Excellence is a practical tool that...

A new HR standard is launched…

Resource - 06/07/2016 : BS 76000 Human Resource, customer service excellence, Information security management, ISO, Lexcel, quality management, Human Resources

In July 2015 a new British Standard, BS 76000 Human Resource - Valuing People was launched. The standard, developed by...