How Intelligent Office use MI and analytics in administrative support functions

Resource - 26/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Most law firms accept the need for improving the use of management information (MI) and analytics. In fact, 59% of respondents to PwC’s Law Firms’ Survey 2017 stated that they were using, or planning to use, data and analytics in...

Freeths appoint Intelligent Office to deliver its support services

News Article - 23/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Intelligent Office UK (IO), the leading provider of PA, document production and administrative support services to the legal sector, has been appointed by Freeths to deliver its reprographics, mail and courier, front of house, records management...

Intelligent Office UK: how to communicate change initiatives to administrative support staff

Resource - 13/04/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Practice Management

To any law firm planning on implementing substantial change, it won’t be news that a strategic approach is imperative to the success of the transformation. But when this change involves potentially sensitive subjects such as; outsourcing,...

Intelligent Office achieves the ‘Ones to Watch’ rating from Best Companies

News Article - 11/04/2018 : Business Process Outsourcing, General, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

Intelligent Office (IO) has been recognised as an employer of choice having achieved the ‘Ones to Watch’ rating from Best Companies. This latest accolade comes during a very successful 18 months for IO which has seen the business win...

The three myths of outsourcing your law firm’s support services

Resource - 28/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

With internal resources stretched like never before (and clients relentlessly expecting more for less), law firms have been outsourcing their support services to experts in the field—and they’ve had great success....

Intelligent Office UK: the incentives administrative support staff care about

Resource - 20/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

A law firm is a team.

Like all teams, success depends on cooperation, communication, and commitment from everyone…

Which means administrative support staff are also key to the success of a firm. (As cheesy as it is,...

5 questions to ask before outsourcing support services for your law firm.

Resource - 12/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Practice Management

In the past, decision makers in law firms believed that outsourcing administrative support services could compromise their firm.

More recently, due to growing pressures on profit margins, overextended internal resources, and an...

Administrative support vs fee earners

Resource - 07/03/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Technology

As a member of the management team or partner of a law firm, you know that PAs, document production and administrative support staff are integral to the smooth running of your firm.

While fee earners carry much of...

Farrer & Co renews its contract with Intelligent Office for a third time

News Article - 14/02/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Technology

Farrer & Co outsourced to IO in 2007. Since then IO has improved the quality, professionalism and depth of services provided to the firm’s partners, fee earners and support functions.

The IO team have supported several major...

Intelligent Office UK is appointed by major US law firm Shearman & Sterling

News Article - 01/02/2018 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources, Technology, Practice Management

Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by major US law firm Shearman & Sterling, to deliver reprographic, mail, courier and records management services to its London office.

...

Eight of Intelligent Office's staff have earned a health and safety industry standard qualification

News Article - 02/06/2017 : Business Process Outsourcing, General, health and safety, law firm outsourcing, outsourcing, secretarial support, transcription services, Human Resources

During April, eight Intelligent Office staff from London and the South East qualified for the ‘’IOSH Managing Safely Award’’. IOSH stands for the Institution of Occupational Safety and Health and the award is the...

Intelligent Office gains ISO 27001 certification

News Article - 22/03/2017 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Finance

Intelligent Office UK, the leading provider of PA and administrative services to the UK legal market, has successfully secured ISO 27001 certification for its shared services centres in Alloa and Glasgow.

Home to both Intelligent Office...

Intelligent Office white paper: How do you measure up? Decision-making data at your command

Resource - 16/02/2017 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Marketing & BD, Technology

Ever wondered how your firm compares with its peers? Want to know whether your billing process is costing you money or how your procurement skills stack up against the competition?
 
As the leading provider of PA and...

Intelligent Office UK white paper: Ignorance is not bliss – making sure your information barriers work

Resource - 06/02/2017 : Business Process Outsourcing, law firm outsourcing, outsourcing, secretarial support, transcription services, Risk & Compliance, Technology

According to PwC’s latest law firm report, 73% of the top 100 UK law firms reported that they had suffered a security incident in the last 12 months (up from 62% in 2015). These are the firms with the biggest IT budgets and entire risk...

Industry analysis from Intelligent Office UK: Change for the better

Resource - 02/02/2017 : Business Process Outsourcing, Intelligent office uk, law firm outsourcing, outsourcing, Sam Nicholls, secretarial support, transcription services, Technology

This article was also featured as an industry analysis in the March 2016 issue of Briefing. To read the issue in full, download...