At the centre of every law firm is a team of support staff, keeping the wheels turning and carrying out administrative tasks on behalf of fee earners and their teams.
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At the centre of every law firm is a team of support staff, keeping the wheels turning and carrying out administrative tasks on behalf of fee earners and their teams.
READ MORE >>Intelligent Office: Updating your firm’s guest services strategy: making every interaction memorable
During the Covid-19 pandemic, hospitality and events were the first sectors to be closed and among the last to be reopened; with no face-to-face interactions or events permitted, many law firms were forced to furlough guest services support staff and, in some cases, make redundancies.
READ MORE >>Case study: Capsticks – How Intelligent Office reduced the cost of support per fee earner by 64%
Capsticks, a UK top 100 law firm with a turnover of c.£62m, is a leading provider of legal services to the health, social care and housing sectors, as well as in the field of professional discipline. The firm employs c.670 staff across five offices.
READ MORE >>Case study: Intelligent Office – Kingsley Napley: Futureproofing a forward-thinking law firm
To help transform their operations and futureproof their business, London law firm Kingsley Napley outsourced facilities, document production, front of house, reprographics, and legal administration services to Intelligent Office (IO) in July 2020.
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This may not be the most promising start to a blog but hopefully it is at least intriguing: “some of the events described below may never happen”.
READ MORE >>Intelligent Office: Meet… Ruth Davison, Operations Director
Ruth Davison joined Intelligent Office as Operations Director in May 2021, having previously held a number of HR and secretarial management roles at law firms including Kirkland and Ellis, BLP, Pinsent Masons and Simmons & Simmons.
READ MORE >>Intelligent Office: Modernising your document lifecycle is the secret key to transforming your firm
As law firms settle into the rhythm of hybrid working, Pat Fox, Operations Director at IO looks at the impact that changing patterns of work are likely to have on their print, reprographics and mail services.
READ MORE >>Intelligent Office: We need to recognise, celebrate and support our unsung law firm leaders
That’s the simple and passionate message for this blog post. It is born out of observing the once-in-a-generation transformations brought out by this community over the last two years.
READ MORE >>Intelligent Office: Meet… Jo Styles, Director of BD and Marketing
Jo Styles leads Intelligent Office’s Business Development and Marketing team and is a pivotal member of our leadership team.
READ MORE >>Intelligent Office: Eight big calls for law firms’ 2022/23 budgeting
At Intelligent Office, all the parts of our business and our 850 people are focused on helping lawyers and other professionals get better at running their support processes and delivering efficiency and value.
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