Write the business case for customer experience with MyCustomerLens

According to PwC “Good customer experience leaves people feeling heard and appreciated. It minimises friction, maximizes efficiency and maintains a human element.”

PwC and legal technology provider Clarilis announce new alliance

PwC UK and legal technology provider Clarilis have today announced an alliance aimed at solving the complex drafting automation requirements of in-house counsel and law firms.

Symphony – APS: Collaborate for digital success

Research by PwC found that 84% of digital leaders “mandate collaboration and cross-functional work”. To do so, the business leaders who have embraced digital “provide the tools and leadership to make it happen”. This pre-covid-19 research offers insight for firms in search of a similar, successful path.

Access Legal: Product in focus – Cloud hosting for legal firms

During our Access All Areas virtual conference, experts Chris Swailes, Louise Abbott and Julian Purser delivered a session on the growing importance of cloud hosting technology for the legal sector, how it can be implemented and how we’re already helping firms with state of the art cloud hosting solutions.

Intapp appoints PwC veteran Sanjeev Gandhi to lead Intapp Consulting

Intapp, a global leader in business applications for professional services firms, today announced that Sanjeev Gandhi has joined as Vice President and Head of Intapp Consulting. Mr Gandhi will be responsible for the delivery of consulting services, working closely with law firm leaders to develop technology, data and change management strategies to improve profitability and […]

Briefing July 2017: Seize the play

Seize the play  Carol Sawdye, global chief operating officer of the PwC international network, says firms may need reminding that some project and people challenges are worth the risk.  Download your copy now for FREE  What’s in this month’s issue?    Big interview: Carol Sawdye, global chief operating officer of the PwC network, on how transforming your […]

Briefing May 2017: Shared visions

Shared visions  Firms are investing in more open, inclusive and efficient collaboration channels, but can they manage a culture to match? Download your copy now for FREE  What’s in this month’s issue? Feature: Law firms say they’re getting more creative with internal communication and collaboration, including Allen & Overy,White & Case, Browne Jacobson and Howard Kennedy. Event report: The highs […]