eCOS pivots to new payment on use approach – find out more with InfoTrack
InfoTrack | Resource | 1 May 2024
InfoTrack have announced a unique new Payment on Use Promise for client’s using eCOS, the legal technology provider’s digital client onboarding solution. The change is based on feedback from eCOS clients and is designed to ensure that these firms can save time and money during the client onboarding process.
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How to increase client survey response rates according to MyCustomerLens
MyCustomerLens | Resource | 5 March 2024
I’m often asked what we do to help increase survey response rates. The answer is that we help firms do three things differently. This post covers the what, why and when of increasing client response rates. But these three tactics only work if you accept a simple truth. Your client experience surveys are part of your client’s experience!
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Law firm branding with MyCustomerLens – do you walk the talk?
MyCustomerLens | Resource | 29 February 2024
How strong is your law firm branding? Brands and client expectations are dynamic. Unless your brand measurements are equally dynamic, you risk losing sight of the gaps between the promises your firm is making to clients – on pitch decks and web pages – and the experiences your client’s are actually having.
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