How to take the guesswork out of CX improvements according to MyCustomerLens

Hybrid working, digitised services and the responses of your competitors are all influencing how clients see your brand and how it compares. So how can you keep your finger on the pulse and ensure that your firm makes the right decisions about CX improvements?

The impact of AI and client listening according to MyCustomerLens

AI is helping professional services firms to listen to more clients more often, and do more with the data.

Using SOS Connect actions instead of Outlook tasks – Webinar by SOS Legal

With Microsoft To Do taking the place of Outlook Tasks, join Paul for an overview of how SOS Connect Actions work as an alternative to Outlook Tasks, the benefits using SOS Connect Actions can bring, and how you can update scripts to use SOS Connect Actions rather than Outlook Tasks.

ROI isn’t just about financial return – it must be strategic according to Ascertus

At a conceptual level, no one refutes the need for and the value of tech for business operation. Not only is it proven, the changing dynamics of the workforce, digital global ecosystems, and the constant barrage of disrupting technologies makes its adoption indisputable in business.

Investing in people to drive innovation with Aderant

Earlier this year, Aderant welcomed an influx of talented new executives to its leadership team. Andy Hoyt joined us as Chief Technology Officer, Doug Matthews as Chief Product Officer, and Jessica Kattman was promoted to VP, Global Marketing and Communications, and more groundbreaking hires are on the way.

How to achieve scalable growth with Advanced

Successful scaling is essential for survival and growth, particularly within smaller, growing firms. Yet many practices struggle to navigate this complex process. In this blog, we will look at the common hurdles law firms encounter when scaling their operations and provide actionable best practices to tackle these obstacles.

Everything you always wanted to know about eCOS, but were afraid to ask – Webinar by InfoTrack, 6 March 11am

We all know that client onboarding is critical to starting strong relationships, gathering the information you need efficiently, and ensuring you meet your KYC and AML requirements.

Meet the team with Mark Garnish, co-founder and Chief operating officer at Xperate

In our ongoing series of “Meet the Team” interviews, we caught up with Mark Garnish, co-founder of Xperate. As the driving force behind the company, Mark shares his insights into building a business from scratch, the challenges in the legal industry, and a surprising source of motivation.

ILTA announces cyber security expert Joe Sullivan as ILTA EVOLVE keynote

ILTA is pleased to announce Joe Sullivan and Lily Yeoh to be the main stage Keynotes for ILTA EVOLVE 2024.

Osprey Approach announces a new CEO and leadership team as it drives growth

Independent legal software provider Osprey Approach is delighted to announce the appointment of Nick Orme, a seasoned tech professional and leader with extensive experience in the legal sector, as its new chief executive officer.