Adrian Jones at Tikit talks about the changes taking place in how consumers select legal service providers

The recent Legal Services Consumer Panel report (carried out by YouGov) has found some dramatic shifts between 2011 and 2019 in how consumers go about choosing legal services. Most notably, younger people are much more likely (39%) to shop around than older consumers (25%). What factors are they taking into account when shopping around, and […]

Darren Gower at Eclipse on why law firms need to embrace the world of apps

If we’re honest, the legal sector has never been particularly quick to adopt new technologies. Traditional ways of working have always served us well in the past, so why change anything? Well, the answer is because we can always get better. There’s always a new way to improve the level of service that law firms […]

Lucinda Case at Thomson Reuters on leading transformation and tackling change

It’s often said that law firms are rather slow to embrace change as organisations. This may or may not be deeply frustrating for their clients, but in the current age of ‘disruption’ even the very largest of them need to consider how they too could be doing things differently to steal a march on the […]

Actionstep: 10 benefits of virtual ways of work for law firms

The rise of more and more virtual organisational models for law firms has kicked off a disruption of the traditional fundamentals of the legal sector. Driven by the need to be closer to clients, reduce overhead and retain talent, firmsare seeing huge benefits in adopting virtual ways of working and, in many cases, starting out with a completely virtual model. As a […]

Petersfields gains complete back-up from Quill

Long-time Quill client, Petersfields LLP, utilises the full range of software and outsourcing services from its trusted supplier. Subscribing to Interactive for case management and document management, Pinpoint for outsourced cashiering and Payroll for outsourced payroll and pension management, Quill provides a complete back office support structure for the busy twin-site law firm. Nick Timmings, Partner at Petersfields, comments: “By relying […]

Armstrong & Co reverts to Quill for outsourced payroll support

Long-time Quill client, Armstrong & Co Solicitors in London, first began using Quill’s outsourced payroll service in 2013. To support company growth, the practice recently recruited an in-house cashier and started doing its own payroll for a short period. As the practice also subscribes to Quill’s Pinpoint outsourced legal cashiering service and Interactive practice management […]

Quill Type is pivotal to SDM Legal’s business strategy

Whilst still in its business’s infancy, SDM Legal outsourced its typing to Quill as an inexpensive way to procure expert typing support. Martin Stafford, Director at SDM Legal, explains: “When we first started using Quill Type, we were only seven months old with three fee earners and no support staff. This structure was a conscious decision […]

Luqmani Thompson attributes awards success partly to Quill’s support

Legal awards are a recognised marker of a law firm’s, legal team’s or individual’s excellence. Essentially awards distinguish the crème de la crème of the legal sector as chosen by esteemed judging panels comprising renowned senior figures in law. Winning prestigious awards brings multiple advantages; competitive differentiation and talent retention amongst them. Gaining award-winning status, […]

Accesspoint Legal Services: Making the difference in legal IT one form at a time

At Accesspoint we believe that developing automated forms is a big step in the right direction for forward thinking modern law firms. Our highly trained team have created a number of FormShare products that not only enable firms to use Adobe PDF forms as an efficient method of electronically capturing data but also save many […]

Miller Insurance Services discuss: what happens if law firms fail to get covered by the 1 October PI renewal deadline?

Insurer capacity inevitably reduces further and further as the 1 October professional indemnity (PI) insurance deadline draws closer. Those law firms yet to secure cover for next year face a race against the clock (and other law firms) to secure the remaining affordable cover. This year, we have had a considerable amount of law firms […]