Why cross-selling still fails and how to fix it | LexisNexis

Cross-selling should be one of the most dependable ways for mid-sized law firms to increase customer retention, strengthen loyalty and grow revenue from existing clients. Yet in practice, many firms continue to struggle. This article explores why cross-selling still fails in mid-sized firms and outlines practical, leadership-led steps to fix it.

Why client experience is the most reliable profitability predictor | LexisNexis

Client experience is no longer a soft metric. For mid-sized law firms facing margin pressure, rising client expectations and constrained capacity, the ability to improve client experience has become one of the clearest indicators of sustainable profitability.

The future of legal research: AI accountability in knowledge systems | LexisNexis

AI is reshaping how large law firms research, analyse and apply the law. As these systems become embedded in daily practice, accountability, transparency and professional oversight are emerging as the defining issues that will shape the future of legal research.

Responsible AI in practice: managing risk across global operations | LexisNexis

Responsible AI is no longer a theoretical discussion for large law firms. As AI tools are embedded into research, drafting, knowledge management and client delivery across multiple jurisdictions, firms face growing reputational and operational exposure if these systems are not governed consistently and transparently.

Operational resilience: sustaining efficiency under regulatory pressure | LexisNexis

Operational resilience has moved from a regulatory afterthought to a board-level priority for large law firms. As regulatory scrutiny intensifies and client expectations rise, sustaining efficiency under pressure has become a defining feature of the best crisis management law firms.

Why reputation management is now everyone’s responsibility | LexisNexis

Reputation management is no longer confined to marketing teams or senior leadership. In today’s legal market, every interaction, decision and internal behaviour contributes to how a firm is perceived by clients, regulators and prospective talent.

Operational assurance: embedding governance into every workflow – LexisNexis

Strong operational assurance is becoming a defining capability for large law firms seeking to scale safely, protect reputation and build durable client trust. Embedding governance into everyday workflows is no longer an abstract compliance exercise but a practical driver of operational excellence in legal services.

The value of operational transparency in client relationships – LexisNexis

Operational transparency is increasingly central to how large law firms build, protect and deepen client relationships. As client scrutiny intensifies, openness around pricing, delivery, governance and data use has become a commercial differentiator rather than a regulatory afterthought.

The link between learning culture and client satisfaction – LexisNexis

A strong learning culture is no longer just an internal people priority for large law firms. It is increasingly a commercial differentiator that shapes how clients experience service quality, consistency and trust.

The future of associate career paths in large firms – LexisNexis

Associate career paths in large law firms are at a turning point. Changing expectations, persistent retention challenges and emerging alternative models are forcing firm leaders to rethink how they attract, develop and retain senior associate talent while maintaining profitability and client service excellence.