Achieving a degree of client loyalty generally isn’t something that happens overnight. Normally it’s the culmination of lots of positive activity over a period of time, or perhaps a particularly successful outcome under challenging conditions. However you get there, client loyalty guarantees you at the very least the client’s consideration for future requirements.
As we collectively transition to a new virtual world of work, digital means of executing documents are becoming increasingly popular. With more employees and clients working from home, the traditional approach of executing hard-copy legal documents has become much more onerous. Fortunately, today’s technology makes it easier than ever to transition from age-old business practices to more efficient, modern means of working.
During the lockdown period, law firms will have had to respond to major operational disruptions with homeworking becoming a necessity for most. Ensuring staff remained efficient and compliant will likely have proven challenging.
As lockdown restrictions ease and the practical implications of what ‘return to work’ actually means are considered, law firm leaders are working to identify the priority areas that need their attention.
For today’s law firms and legal providers, knowledge is everything. Think about it - almost every client interaction from your firm relies on some form of knowledge, whether it be legal knowledge, client knowledge or organisational insights.
COVID-19 has highlighted many things but the current approach to this Coronavirus outbreak has highlighted how important good data, thorough data collection of available data and strong data management is.