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Summer often offers a rare moment of breathing space in the legal calendar - an ideal time to step back and take stock of your brand and business development plans before things ramp up again in the autumn. At Epigram, we understand the pressures law firms face and we’ve developed a few focused ways to help.
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Industry analysis from iManage: Keep an AI on it by Peter Wallqvist
This article was also featured as an industry analysis in the December 2017 issue of Briefing. To read the issue in full, download Briefing. Artificial intelligence (AI) are the words on everyone’s lips these days, and with good reason. Whether it’s providing us with better shopping recommendations, being used by voice-enabled personal assistants to answer our weather, news […]
Stressed up, nowhere to go by Frank Saxby, Burgess Mee Family Law
This article was originally featured as a column in the November 2017 issue of LPM. To read the issue in full, download LPM. I have seen many intelligent and hardworking lawyers, legal support and essential business-support members gradually become ground down by the stresses of their jobs. But others seem to still be smiling and enjoying (for the […]
True value of software as a service being realised by HR says Cascade HR
Software as a Service (SaaS) is not a new concept, but as organisations look ahead to 2018, it will present newfound opportunities for the world of Human Resources, believes Oliver Shaw, CEO of Cascade HR. The centralised hosting of business applications first emerged, in earnest, in the 1960s, but it is in the past 5-7 […]
Intelligent Office wins contract with Solicitors Regulation Authority
Intelligent Office UK (IO), the leading support services provider to UK law firms, has been appointed by the Solicitors Regulation Authority (SRA) to launch and manage a centralised reprographics, mail and courier service supporting the SRA’s 600 plus employees. The contract commenced at the end of 2017 and, as part of implementing the reprographics service, […]
Linetime B2C improves client communication and service
Exciting developments lie ahead in 2018 for Coltman Warner Cranston with the development and implementation of Linetime’s B2C Client Portal which allows real time access and communication with the existing Linetime Case Management system. Coltman Warner Cranston Debt Recovery Manager says “the development of our B2C Client Portal will provide greater efficiency and cost benefits […]
FileTrail leads efforts to integrate retention management and document management with automated connectors
FileTrail, a leader in next-generation records management software, announces the completion of new connectors for firms looking to integrate their records management and document management platforms. FileTrail connectors are now available for NetDocuments, iManage (versions 5 through 10) and OpenText eDOCS to allow users to access physical records without leaving their DMS. FileTrail’s integration tools […]
FileTrail: Has your law firm applied retention policies to its physical and electronic records?
Most law firms today understand they need to invest time and resources into developing policies and procedures to manage the vast amounts of information in their possession. However, properly executing IG policies comes with numerous difficulties. According to FileTrail’s CEO Darrell Merveau, the issue of retention is only going to become more important in the year ahead. […]
Aligning your IG program with your organisation’s mission for c-suite buy-in by HBR Consulting
As data continues to grow uncontrollably in every organization today, the need for comprehensive information governance becomes increasingly apparent. Defining the rules and operating needs that govern an organization’s data, and then acting on those rules through defensible disposition, reduces the risk and cost of unnecessary storage and e-Discovery, as well as reducing the damage […]
Tikit: Why lawyers really have to stop hating CRM
Customer Relationship Management systems have the potential to give firms a huge competitive advantage – but all too often they don’t because the data being entered is partial, patchy or out of date. Firms have a lot to gain if they can raise the consistency and quality of data entry, argues Simon Elven. The trick […]
Russell Cooke Solicitors signs up to ‘straightforward and honest’ SOS Connect
Top 100 law firm Russell Cooke Solicitors has signed up to SOS Connect from Solicitors Own Software after engaging external consultants to test the market. The firm, which has several offices across London, carries out a wide range of commercial, Not For Profit and private client work. Jonathan Thornton, managing partner, says the switch was […]
Cascade HR: Employee engagement tops polls as HR’s biggest challenge in 2018
A study commissioned by Cascade HR has revealed the topics most likely to keep Human Resources professionals awake at night in 2018. Employee engagement topped the list of upcoming challenges for 44% of the 447 participants, followed by staff retention (36%). Absence management and recruitment came in as the joint third biggest worry for 33% […]
Cascade HR report – The 2018 HR landscape: What’s in store?
It has once again been a challenging year for the world of Human Resources. However, as HR teams reflect on 2017, what have been the stand-out achievements for the industry? And when it comes to the biggest hurdles in 2018, where will the difficulties lie? Is the industry equipped to tackle upcoming obstacles and what […]
Miller Insurance Services: Worried about data breach? Then take cover
In the past few years, law firms have quickly become lucrative targets for hackers, as repositories of client money and confidential information. As much as £85 million was stolen from them in “Friday afternoon frauds” in 18 months up to March 2016, according to the Financial Times. In the past three years, […]