The evolution of legal technology according to SOS Legal
The evolution of legal technology over the past decade, has happened at an unprecedented rate, empowering users with greater control and flexibility in achieving their goals. The legal industry has not been an exception to this transformative trend, witnessing substantial advancements in legal technology. Today, law firms have an extensive array of options when it comes to their legal practice management software.
Surprisingly, despite these advancements, studies conducted by PWC reveal that only 50% of employees feel content with the resources available to them for learning and adapting to new technology. Many businesses possess software that may appear overly powerful for their specific needs, leading 46% of employees to feel overwhelmed by the technology they encounter in their work environment. As a consequence, it has become the responsibility of software providers to offer not just an exceptional product but also superior service to complement their offerings.
A recent article in LPM discussed the significance of existing employee knowledge within businesses. Now, software providers must take the lead in providing ongoing support for the products they supply. Contemporary software solutions are no longer simple off-the-shelf purchases. Instead, they require significant setup and learning time, underscoring the necessity for suppliers to possess comprehensive system knowledge. Simply offering a solution is no longer sufficient; providers must shoulder the responsibility from inception to implementation, training, and continuous support throughout the entire relationship.
Recognising this critical aspect, SOS has introduced “Community Learning,” an innovative e-learning platform that enables users to enhance their competencies at their own pace, tailored to the specific needs of their businesses. In addition to this, SOS also provides dedicated Client Success Consultants and ongoing training webinars, exemplifying our commitment to customer service alongside the provision of feature-rich, customisable software solutions.
At SOS, we comprehend the demand for software that is backed by exceptional service. Our commitment to providing the highest level of customer support, coupled with our customisable and feature-rich software solutions, makes us the preferred choice for enterprise law firms seeking to optimise their legal operations and stay up to speed with the evolution of legal technology.
If you wish to extract the maximum potential from your software, we encourage you to speak with one of our team members and request a free demo. Experience first-hand how SOS Connect can elevate your legal practice to new heights.
