Proof that a little training goes a long way according to LTC4
“15 minutes with a trainer = 5 hours saved!” This may sound like an exaggeration, but this is a direct quote from a US attorney to his firm’s technology trainer. By embracing the LTC4 workflow-based approach to technology training, the lawyer gained enough proficiency to gain back 5 hours from 15 minutes of training. This level of efficiency lets you feel good about the work being billed to your client.
LTC4 is the Legal Technologies Core Competencies Certification Coalition which has developed a set of 10 workflow-based Learning Plans that firms can use to structure training programmes and certify an individual’s digital skills. The Coalition is made up of training, technology and legal professionals from law firms and legal departments across the world. The workflow-based approach enables attorneys to easily acquire the technology skills needed with minimal time spent in training.
With LTC4 the trainers at this firm could quickly and easily develop a training programme to help their firm deal with new challenges being faced. They began by reviewing existing skills and delivering training to trainees and new starters. The most important business requirements were identified and led them to begin by utilising two of the most popular Learning Plans Managing Documents and Emails and Time Recording. These two plans provided a structure to ensure that the key skills required for both fee earning and support staff were shown. The training team simply had to map their existing training to that structure.
The next step was to decide on a manageable and effective way of measuring competence. LTC4 requires individuals to achieve 80% success in the defined skills. There is flexibility within all the LTC4 Learning Plans to allow for specific firm policies and procedures and all are “app-nostic” allowing for the different applications that may be in use.
The firm was ready to begin certifying successful individuals within 6 months.
As an experienced team of legal technology trainers they knew that they already covered most of the content required to enable staff to pass either or both of these competencies. All that was needed was to persuade them to spend an extra 20-30 minutes on the Learning Reviews created by the team using MS Forms.
Technology skills are not intuitive, they are “learned behaviour” which everyone must embrace. While it may be relatively easy to learn how to use your new phone and its apps we all know how confusing and time consuming it can be to get proficient in their use. LTC4 Learning Plans give your attorneys a structure to spend 15 minutes becoming more proficient in the skills that allow them to gain additional time in their day.
