Minimising printing downtime for legal practices with seamless office moves – find out more with TA Triumph-Adler
Relocating printing equipment during an office move can be disruptive, especially for legal practices that rely heavily on efficient document management. At TA Triumph-Adler, we understand how crucial it is to minimise downtime when moving printers and multifunctional devices (MFDs). Our relocation services are designed to make sure that your equipment is seamlessly transferred, set up, and fully operational with minimal disruption.
Early planning and coordination are key
Our support starts the moment you notify us of your move. By engaging early, we can work closely with your moving team and IT staff to avoid any last-minute issues. We gather all necessary details through two forms: a collection form for the current site and an install and network form for the new office. This information includes specifics like access points, parking arrangements, and any special handling instructions. For example, in a recent move for an Oxfordshire-based firm, we gathered details on staircases and doorway widths to help plan the process.
TA Triumph-Adler also collaborates with everyone involved in the move. We manage the entire process, ensuring information about the collection site and new location is discussed with our logistics team. From an IT perspective, we use UTAX Fleet Services (U.FS), our device management system, to access network settings and work with your IT team, whether internal or external. This allows us to make adjustments remotely, either in advance or once the devices are online.
Safe transportation
Moving sensitive equipment like printers requires careful handling. Our logistics team transports the devices safely, using the information provided to manage logistics, such as staircases or narrow doorways. This means that your devices are handled with care and installed efficiently in the new location.
If the move involves challenging access, such as multiple flights of stairs or narrow spaces, we make the necessary arrangements to safely relocate the devices. Once on-site, our team installs the printers according to your preferences, offering advice if the placement isn’t ideal for network access or power sources.
Minimising downtime
To minimise disruption, we ask customers to fill out the install and network form before installation. This form provides us with essential network details, such as IP addresses and DNS server information, which our IT team reviews before the move. If additional information is needed, we liaise directly with the customer’s IT department.
With the help of U.FS, we can assist customers who may struggle with network setup. By looking at current and historic network settings, we can make sure that devices reconnect smoothly and manage any required changes remotely.
Functionality testing
Once the devices are installed, we thoroughly test them to confirm everything is functioning as expected. This includes print and scan tests, as well as checking functions like stapling or booklet makers. If your office uses print management systems like PaperCut, we check these are operational and guide you through testing.
Our logistics team handles initial troubleshooting on-site, escalating to our IT support if needed. In some cases, firewalls or network settings may block external connections, which we can resolve by communicating with your IT team.
Supporting modern office setups
TA Triumph-Adler is equipped to support a range of modern office layouts, including hot-desking, hybrid working, and multi-site setups. For hot-desking environments, we can deploy printer drivers across all user accounts, allowing employees to print from any workstation. For hybrid or multi-site offices, our cloud-based printing solutions enable staff to print remotely and retrieve documents when back in the office, provided they are connected to the same network or VPN.
Clear communication and continuous support
Throughout the move, we maintain regular communication with you, ensuring you are informed of each stage via email. From scheduling to installation, we make sure you know what to expect. After the installation, we ask you to sign off on the process, and any post-move issues can be addressed through our install support email.
Our logistics team is well-trained to manage any issues, and our IT team is available for remote troubleshooting if necessary; for more complex moves, the IT team can also be on-site. We also continuously refine our processes, improving our forms and procedures based on customer feedback to make future moves even smoother.
TA Triumph-Adler provides legal practices with the tailored support you need for a seamless transition at every stage of your office relocation. With early planning, efficient coordination with IT teams, and thorough testing, we make sure your printers and MFDs are fully operational with minimal downtime.
If you’re considering switching print providers, simply contact the TA Triumph-Adler team for a full review of your managed print workflows, and be safe in the knowledge that we’ll look after your equipment as your business grows and changes.
