Cascade is an award-winning provider of HR, and HMRC-recognised Payroll software solutions. With many of our clients in the legal and professional services sectors, our range of modular products are designed to be adaptable, flexible and suit companies of any size with a variety of requirements.
In business you may get a great service when someone is trying to sell you something. Phone calls every day, emails, liking your tweets, laughing at all your jokes, no matter how bad they are, and basically be the best friend you didn’t want.
On 9 April 2019, MHA MacIntyre Hudson, along with all seven other MHA member firms took on the visual identity of our international network, Baker Tilly International to create a unified representation of our business across the globe.
Shepherd Harris are a well-known law firm in Enfield Town, trading there since 1954. Their whole ethos is based on providing a great client service. Duncan Ritchie, company director and servant of 42 years says, “Most of the work we get comes from referrals from previous clients, word of mouth, client’s recommending us to family and friends”.
Ronald Fletcher Baker is a multi-discipline law firm in the city of London, the West-End and Manchester and international. Over the last few years they have enjoyed a period of expansion increasing the head count by approximately 50%. The use of technology and the flexible and collaborative working it allows is one of the factors that has allowed them to do this.
In this the first of a series of client interviews, Ralph Gilbert, the Managing Partner of Rollits, explains how using Katchr has helped his firm improve performance management and reduce the number of “problem lawyers”.
Dezrezlegal managing director, Laura Liddell, talks about how Peppermint adds value to their client service offering in real time and their positive experience of working with Peppermint as a partner on recent upgrades
Brethertons Head of MI and Software Solutions Tony Woodhouse, talks about Peppermint's vision and strategy of leveraging core Microsoft technologies and their strong partnership with the Peppermint Team.
In this rapidly evolving landscape firms will live or die based on the customer experience they provide. Increasingly the success of a firm will rely as much on technology as it does on the firm's culture and behaviour.