The firm identified an administrative restructure—adding an additional layer of team administrator (TA) support—as the best way to achieve its objectives of making sure tasks were going to the right place to be dealt with and to improve capacity management.
New and updated each year, this guide will help you find the best software solution for you among listed legal software suppliers. You will find company overviews, products and target markets for all the software suppliers listed in the guide.
Whether it’s with our boss, colleagues, clients or suppliers, being able to negotiate can benefit us throughout our career. But what makes a great negotiator? Virtual Practices looks at the skills and tactics you need to get the best deal for you and your law firm.
Some firms have ‘client portals’ in place now which provide consolidated updates on all matters for a given volume client or referrer. All the data on progress should be in your case management system, so why not share that with clients?
Throughout 2018, the Professional Indemnity insurance market has continued to see change ripple under the surface, stimulated by the potential implications of Brexit and a wider nervousness towards the economy.
As a consequence of new entrants, increased client expectation and continuing fee pressure, the battleground of legal services is shifting to the client experience. In this rapidly evolving landscape firms will live or die based on the customer experience they provide.