Cybercrime is at an all-time high and is highly likely to continue to grow. Attacks have been prevalent across all sectors from Healthcare to recent attacks on the Olympic and Paralympic Games by the Russian Military Intelligence.
With employees spending many hours and years forging strong relationships with clients, a suitable successor is going to be crucial to manage key relationships successfully during transition and into the future.
In recognition of National Customer Service Week, tmgroup’s CEO Joe Pepper looks back at what it really took to deliver outstanding customer service in the middle of a global pandemic, and how our Client Services team continue to adapt and thrive:
At Accesspoint, we have seen first-hand how experienced SME law firms equipped with the best team of professionals onboard can miss out on great opportunities due to the lack of a well performing website.
The concept of remote working was explored earlier this year as SME law firms were asked in a study ‘what percentage of the workforce would you like to enable to regularly work from home’ an average response of 32% was given.
There are many reasons as to why your firm should explore integrating a payment portal to its website and as web integrations are becoming a huge trend it’s not too late for your website to be providing more than just a visual shop window that displays service offerings.
As many of us may know drafting a will is not always a straight-forward process, if it is not properly executed for whatever reason, it can cause future problems for the client and can lead to more time, planning and resources being used to complete it to a high standard.
Today’s conveyancing market is experiencing unprecedented times. Lockdown, Brexit, seasonal holidays and the current cut in stamp duty are factors having a major impact, both positively and negatively, on the profession.