A law firm isn’t necessarily the type of organisation you would expect needs to focus so much on data and analytics. They take on cases for individuals and businesses, try to reach the best conclusion possible for their clients, and then move on to the next case.
Relying on busy professionals to manually enter ongoing client interactions, communication and meeting information, has traditionally meant that client care initiatives have simply not had the data or visibility required to support them.
It is clear to see that as firms trust in new legal IT to bridge the gap between home working and connecting with clients, a new set of risks have emerged with the wave of opportunities brought by cloud and mobile computing.
We undertook a survey towards the end of May 2020 on the impact of COVID-19, and how the pandemic is affecting law firms. The results form the basis of our new report, which focusses on fee income, cash flow, business strategy and working practices.
Your commitment to clients and the longevity of these relationships is the lifeblood of any professional services firm, but how can you perform more strategically to not only maintain revenue but increase it?
Conveyancers can start working from home again more efficiently than they did while in the office. This was one of the main lessons learned in DPS Software’s latest webinar ‘Paperless Conveyancing in Lockdown UK’.
Keeping track of potential business opportunities is key to successfully growing your law firm, whilst some legal firms use a separate CRM system to manage their new enquiries there are benefits to be had to using a single platform for both opportunities and matters.
If you’re working in a conveyancing department, you probably took a bit of a hit when the lockdown was announced. After all, conveyancing is the practice area most negatively affected by COVID-19. But now, as the lockdown ends, I’m guessing you’re probably getting things back up and running, albeit in a much different way to how your business worked before.