Tikit webinar: Challenges to implementing a client experience programme within the firm

Excellence of legal advice is increasingly being seen as a ’given’ when selecting a law firm. Focus is shifting towards other elements of the client experience and in order to ensure that the end-to-end service a firm offers is a positive differentiator, everyone needs to be engaged in improving that experience.

This session will explore some of the challenges in implementing an effective ‘feedback culture’ within a firm. A combination of effective technology and education on how to deal with feedback, both positive and negative, are essential in driving the necessary cultural change.

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Event Details

Date:28 May 2020
Time:12:00pm - 1:00pm
Price:£65 + VAT
Members receive a 50% saving on the full price and pay £30+ VAT