Winscribe Dictation case study: Payne Butler Lang Legal

Payne Butler Lang utilises voice to streamline dictation process

Queensland based Payne Butler Lang is a firm of lawyers recognised for providing personal service and trusted legal advice. Established in 1887, they have become the largest law firm in the district. The team members at Payne Butler Lang pride themselves on a progressive attitude towards law practice and providing outstanding service to all clients.

In mid 2008, Payne Butler Lang began to look at their dictation processes and recognised the need for a more robust, reliable product to replace their current, aging digital dictation solution implemented four years prior. The firm was looking for a product that would allow them to build on the strengths and benefits they already knew a digital system could offer and include a more comprehensive workflow solution to handle their daily dictation workload.

The objectives and requirements were clear. Malcolm Sinclair, Practice Manager at Payne Butler Lang, explains, “We were already using a digital dictation system within the firm, but it was very old fashioned technology that we were beginning to outgrow, and the product really did not have the back-up facilities we required. The idea of a digital dictation product with speech recognition capabilities really appealed to us as it would allow us to adequately improve efficiencies within the firm.”

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