Redbrick Solutions case study: Fletcher Longstaff
Fletcher Longstaff are a dynamic, forward thinking firm based in Lincolnshire. They were founded in June 2015 by Director Adam Cheal, who, after many years experience with one of the country’s largest volume conveyancers, left and set up his own practice with the aim of providing the highest levels of customer care, a proactive approach and efficient conveyancing which is assisted by the latest technology. Fletcher Longstaff specialise solely in residential conveyancing.
Adam says “Clients come to us because we offer a friendly, professional service that puts the best interest of the client first. We offer reasonable fees to ensure clients get value for money and our approachable service means that a client only deals directly with their conveyancer.”
Fletcher Longstaff were using an online conveyancing case management system previously but found that the lack of Outlook and Word integration offered by the incumbent system was costing them valuable time when dealing with client communication.
Adam continues “Choosing Redbrick Solutions has helped massively with the integration of Word and Outlook, emails are tagged and dragged directly into the client file, saving me valuable time and ensuring a seamless client experience. Redbrick Solutions also integrate with my accounts package from Quill which has removed further duplication from my firm. The letter templates are easy to amend and it’s a very user friendly system which has made my life much easier.”
Redbrick Solutions unique business model delivers frequent upgrades at no cost to the client, meaning that they always have access to the latest and best in technology, keep abreast of regulatory changes and future proof the firm. Progressive firms like Fletcher Longstaff embrace advancements in technology and utilise them to deliver a better service to their clients. For example, with online case tracking and automatic text and email updates, clients can monitor the progress of their matter 24/7.
Adam concludes “Redbrick Solutions are cost effective, time effective and great to deal with. I have already recommended them to other firms that I know would benefit from their services. Fletcher Longstaff have plans to expand in the future but want to ensure we never compromise our excellent client service and Redbrick Solutions will help us do that.”
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