How Pardoes have expanded their practice thanks to DPS’s holistic IT solution

Jess Carey Posted By Jess Carey
from Burlington Media

Pardoes Solicitors LLP, a large regional practice with 5 offices, has been serving the Somerset and Dorset area for over 100 years. They are well known in the area for providing a very rounded service covering all a client’s legal needs from “cradle to grave”. They wanted a cohesive and fully integrated modern solution.

Practice Management was from one supplier, Digital Dictation from another and Case Management from a third. The hosting including Word and the Microsoft Office suite was from yet another supplier. Each provider worked but did not deliver what they wanted, which was a cohesive and fully integrated modern solution. Case and Practice Management was identified as a priority and they searched for a solution that could deliver a proper 21st century experience to their clients and staff alike.

Practice Management Software from DPS was chosen as it provided a fully integrated solution for every department with no compromising of any aspect of the system. The reporting and fee earner management information including live KPI’s was central to performance management, the client connectivity key to providing a new world service.

Uniquely in the legal software market, we provide our software through our own dpscloud platform allowing us to offer a fully holistic solution for a single monthly fee.

Julie Innis, Finance Manager at Pardoes, was tasked with looking at the practice overheads, soon identified that the cost of the existing platform, adding the fees of 4 suppliers was more than the single cost from dpscloud.

Pardoes looked at the proposals and saw they could upgrade to the latest software from DPS One Office, giving fee earners access to the latest apps and technology and getting practice efficiencies and financial transparency for not much more overall expense.

The move to the DPS platform and software took 8 months of detailed planning and data conversion, assisted by 8 DPS Engineers & Trainers on site at “Go Live”. DPS guided Pardoes throughout the process and were responsible for all the steps involved including training and data conversion. This was key to the successful transition.

They are now using the platform successfully and they are driving forward with ambition.

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