Eclipse Proclaim case study: Hansells

“As an established practice, we continually develop our services to meet the needs of our clients and the ever-changing legal sector. Proclaim is a fantastic solution for us – its flexibility allows us to give a better, cost-effective service by enabling us to rapidly adapt to client and sector requirements.”  

Karon Harrison, IT manager at Hansells

Established in 1827, Hansells Solicitors and Financial Advisors has substantially grown over the decades and is now a leading name within the UK. Following a number of successful mergers, today the firm has over 115 staff and partners, all working from seven offices across Norfolk.

Hansells boasts an enviable reputation due to its ethos of continually developing and improving its services to meet the changing needs of both personal and corporate clients.

The challenge

Delivering a full service offering, Hansells needed a practice management software solution to handle its broad range of cases, and to provide sophisticated levels of flexibility in terms of tailoring workflows to ensure staff could accommodate all client requirements.

Furthermore, Hansells required a practice management solution that could effectively reduce the cost of routine tasks and allow staff to continue to provide a personalised and tailored service to clients, whilst processing cases quickly and efficiently.

The solution

After an extensive initial search and follow-up meetings with several legal software providers, it became clear to Hansells that Eclipse offered the best solution for the firm’s requirements due to its ease of use and sheer scope of functionality.

Eclipse’s Proclaim practice management solution was selected to provide the practice with complete flexibility and low maintenance overheads. Staff at Hansells now benefit from a fully centralised and user-friendly system, whilst the integrated practice management and accounting toolset provides senior staff with an at-a-glance view of financial data. 

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