DPS Software top 100 law firm case study: Veale Wasbrough Vizards
National law firm Veale Wasbrough Lawyers merged with niche London law firm Vizards Tweedie in 2009. One aspect of the merger involved the case management systems that each legal business was using.
Veale Wasbrough had been using our practice management solution for 10 years before this event. The solution included our conveyancing case management software, case tracking and online fee quotation software. While they were happy with how the system worked, they’ve realised that they had to adapt it to the needs of the newly formed business.
The beauty of the current DPS system was that the IT team at Veale Wasbrough Vizards (VWV) could get together with the conveyancing department to decide what they needed. Simon Mark, the firm’s IT Manager and Jackie Roe, the Head of Conveyancing were in charge of the project, amending the system to suit the needs of the newly formed firm.
It took them a month, part-time, to amend the system and they were then ready to roll it out to the London colleagues. The process was so seamless that the firm was able to manage it themselves and only informed DPS afterwards.
Jackie commented on the firm’s decision: ‘’After using DPS Convey, Web Quoter and case tracking software for 10 years, we felt confident about the products’ potential and also felt confident about our ability to roll it out ourselves. We even trained our users without any assistance from DPS– that’s how comfortable we were – and of course still are- with the software.‘’
Simon said: ‘’We have used DPS for some years and love the independence it offers us. We are a self-sufficient team and do not like being beholden to any supplier – we like the idea of being able to manage a system ourselves. Of course we’d get DPS involved if there was a lot more work to do but changing letters, flows and procedures is simple enough.”
Scott Ridley, DPS’s Technical Director added: ‘’We were pleasantly surprised to hear what VWV have achieved by themselves. This project demonstrates that our technology solutions- though complex- are easy to implement, irrespective of a firm’s current IT infrastructure. An Internet connection is the only thing you need to have in place to use our software.
We applaud VWV’s spirit of initiative as well as their thorough understanding of our products.’’
Six years after the merger (and 16 years after embracing the DPS software solutions) the firm counts over 300 staff and has opened an office in Birmingham. Our conveyancing case management software and case tracking solution has enabled them to connect geographically dispersed staff and clients.