Arena Group case study: Wrigleys Solicitors
"I am confident that Arena can support us in evolving our strategy and infrastructure in the future with more improvements to support our business as we continue to grow." – Robert Porter, IT manager
Wrigleys Solicitors is one of the few specialist firms of solicitors that concentrate on the financial affairs, property and assets of private individuals, charities, schools, trustees and pension schemes.
When Yorkshire based law firm Wrigleys Solicitors decided to review its print and copy strategy, Arena Group and various other providers were called upon to enter into a rigorous tender process and bid for the business.
IT manager Robert Porter tells us; “we were keen to update our hardware and take the hassle out of managing toner supplies and maintenance on our machines. It’s also beneficial to have a single provider taking care of everything for us – one port of call if we have any problems.”
Suppliers were asked to prove that they could meet some fairly rigid criteria - and cost was not the top priority. “Reliable service and a quick response to calls for toner and maintenance are absolutely business critical to us in order to keep our machines running. It’s also important to us that our provider is a stable, established business with a presence in the legal sector, happy customers and proven expertise.” Arena referred Wrigleys to similarly sized legal practices from within its client base and all provided positive reviews. “This ticked many boxes by demonstrating Arena’s high service standards and a good understanding of the legal sector.”
Arena undertook a thorough print audit before proposing a solution to reduce costs and increase transparency of copy and print whilst improving efficiencies and sustainability. “We have brand new printers which are efficient and reliable but we know an engineer is close by if we need one. We no-longer need to worry about sourcing and storing spare toner as it’s delivered as we need it, when supplies in the machines are running low.”
Arena’s proactive approach and breadth of knowledge in the field of document management have proved impressive; “we are certainly making a good first step by installing a managed print service. I am confident that Arena can support us in evolving our strategy and infrastructure in the future with more improvements to support our business as we continue to grow. I would not hesitate in recommending Arena to other law firms.”