Arena Group case study: Morrish Solicitors

"Arena has made my job easier. Now I don't have to think about the printers. I know exactly where we are." - Jaime Lockwood, IT manager

Morrish Solicitors is a legal firm employing 100 people across four offices in Yorkshire.

As Arena were providing the law firm’s photocopiers, Jaime Lockwood, IT manager, asked them to do an audit with recommendations for providing an efficient and cost effective print service. 

The print audit showed that the firm had 20 printers across its four sites, making it hard to assess volume of print or control costs. Now Morrish have a combination of desk top printers, photocopiers and a high volume print room to deal with the heavy print and copy needs of a busy legal firm. When a consumable such as toner is running low, Arena automatically sends out a replacement to the designated person.

“What impressed me most was that Arena came in and listened to us,” explains Jaime. “The audit was no tick box exercise. As well as looking at our existing equipment they discussed our future plans and needs. They worked with us to get the right option for our business.

“One of the biggest factors in choosing Arena was the efficiency of the printers. We haven’t had an error and the machines are greener, faster and more efficient.

“How we work was also important. All the new printers have duplex (double sided) printing. Not only is this greener because it uses less paper, but it reduces postage, filing and archiving costs. The new printers are fast too so where several people share the same printer they no longer have to queue up for their work.

“We always had to store a lot of spares for our printers and we would have one person managing each printer and another storing the toner. The new system has taken out a few layers of administration and management of the printers - freeing people up to focus on their jobs."

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