Anderson Rowntree use Katchr to improve control of risk and compliance
One of the oldest established law firms in West Sussex, with an enviable reputation for results and service, and our roots are firmly in the local communities that we serve.
Reason for change:
“I was always keen on the idea of a dashboard for fee earners. We played with another system but we couldn’t get it going properly, so when I saw how good Katchr was, I felt we had to have it.”
Katchr now gives us KPIs in risk and compliance. We worked closely with them to tailor the solution so we can see immediately what categories our complaints and claims are in. We can see matters with no client care letter or where we have no ID on file. We can easily drill down to look more closely if we want to. Our partners love it. They can take it on board that much more quickly rather than sitting there wading through reports. This has created an interest in actually looking at the figures and doing something about it.
Monitoring risk and compliance issues with dashboards is yet another way that katchr can help law firms derive more value and insight from their data. Anderson Rowntree have made great use of this and we look forward to working with them in future as they migrate to a new Practice Management System.
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