Client Experience Reset: What Clients Really Want from Their Law Firm – Xperate

For years, law firms have competed on expertise, reputation and results. But today, that’s no longer enough. High-quality legal advice is now the baseline expectation – not the differentiator.

Why cross-selling still fails and how to fix it | LexisNexis

Cross-selling should be one of the most dependable ways for mid-sized law firms to increase customer retention, strengthen loyalty and grow revenue from existing clients. Yet in practice, many firms continue to struggle. This article explores why cross-selling still fails in mid-sized firms and outlines practical, leadership-led steps to fix it.

Supporting Access to Justice: Celebrating Legal Aid Lawyers and the Work of the LAPG – Accesspoint

Legal aid lawyers play a vital role in ensuring access to justice across the UK. Often working under intense pressure and with limited resources, they support individuals navigating legal challenges that can shape the course of their lives.

Why client experience is the most reliable profitability predictor | LexisNexis

Client experience is no longer a soft metric. For mid-sized law firms facing margin pressure, rising client expectations and constrained capacity, the ability to improve client experience has become one of the clearest indicators of sustainable profitability.

The future of legal research: AI accountability in knowledge systems | LexisNexis

AI is reshaping how large law firms research, analyse and apply the law. As these systems become embedded in daily practice, accountability, transparency and professional oversight are emerging as the defining issues that will shape the future of legal research.

7 practical tips for planning your digital legacy – LEAP

Estate planning often focuses on property, savings and possessions. But a growing part of our lives and wealth now exists digitally.

LexisNexis and Dentons Mark Successful Deployment of Lexis Everyfile Across the Firm’s UK Legal Delivery Centre

Global law firm Dentons has successfully adopted Lexis® Everyfile in its UK Legal Delivery Centre (LDC). Following a measured, phased rollout across key teams within the LDC, Lexis Everyfile is now supporting multiple work types and business processes, demonstrating its value as a modern, scalable matter and knowledge management solution.

Am Law 100 Firm Akin Operationalizes Embedded AI Across 65+ Million Documents with NetDocuments

NetDocuments today announced that Am Law 100 firm Akin has expanded its embedded AI deployment firmwide, transforming how more than 900 lawyers interact with over 65 million documents across its global practice.

Responsible AI in practice: managing risk across global operations | LexisNexis

Responsible AI is no longer a theoretical discussion for large law firms. As AI tools are embedded into research, drafting, knowledge management and client delivery across multiple jurisdictions, firms face growing reputational and operational exposure if these systems are not governed consistently and transparently.

Access Legal | Missed Growth Opportunity for Law Firms as Report Reveals 84% Of Clients are Satisfied with the Service – But 66% Don’t Leave a Review

High client satisfaction isn’t translating into real commercial gains for small and mid-sized law firms, a new report has warned.