A CRM should help your firm understand its client relationships, coordinate its efforts and identify opportunities to grow. If it isn’t doing that, is the problem the technology, how it’s being used, or both?  Before you renew, replace or rebuild, it pays to understand what needs to change Ask anyone who works in BD, Marketing […]

Every pitch, every proposal, and every client conversation starts with the same question: what has our firm done here before? The answer almost always exists. It sits inside the experience data your knowledge management and business development teams have spent years curating. What attorneys have been missing is a way to reach it on their […]

You’re about to wrap up for the day when a client email comes in: “Where do we stand?” Answering this question means digging through emails, scanning notes, scrolling chat threads, and tracking down whoever last touched the file. Twenty minutes later, you send a reply that should have taken two. And across your team, the […]

In today’s legal marketplace, the difference between a successful law firm and a struggling one often comes down to client experience. Yet, many firms focus on legal service delivery outcomes while overlooking the ecosystem of interactions that shape client perception every day. The process by which law firms engage their clients influences trust, retention, referrals, […]

The 2026 Money Laundering Regulations are now in force. See how leading firms are bringing their entire document estate into line in one action, and producing the audit trail an inspection expects. Webinar: Wednesday, 28 October 2026 10:00 AM GMT | 11:00 AM CET Register here   Why This Matters Now The regulator changed one rule. […]

Introducing the Intapp Profitability Partner Network Firms can’t fully control how AI is repricing the market. They can control whether they collect what they’ve already earned. Most firms are losing revenue across capture, pre billing, and collections, and it’s hard to see because the tools managing each stage don’t share a common view. The Intapp […]

Join Our Virtual Event Thursday, October 29 12:00 – 12:45 PM ET  / 4:00 PM – 4:45 PM GMT Register here How law firms are governing Legal AI on a foundation of proven accuracy Your lawyers are already using AI. Agents are starting to reach across your systems of record. And as vendors move to […]

Improving Client Experience Doesn’t Have to Mean More Work For many law firms, improving the client experience sounds like more work. More updates. More emails. More calls. More pressure on already stretched teams. It’s an understandable concern. Fee earners are busy. Support staff are juggling priorities. The idea of adding “client experience” to the list […]

Key takeaway Law firm operations management breaks when operational data is fragmented across systems Visibility into matters, billing, and resources is a result of connected systems, not reporting tools A legal operations dashboard is only as effective as the data infrastructure behind it Automated legal operations make operational control sustainable at scale A managing partner […]

Moving to Intapp Compliance with Celeste requires planning, the right execution approach, and a partner who understands regional complexity. Here’s what separates firms that complete the transition cleanly from those that stall. The case for moving now EMEA law firms are moving compliance to the cloud. The cost of staying on-premises is clear: fragmented systems […]

Elite, the AI financial operations platform purpose-built for the legal industry, today announced Elite Intelligence connectors will be available in Claude marketplace and Microsoft Marketplace through Elite’s Model Context Protocol service. Thesecure, read-only connection enables authorized users to ask supported financial and matter questions inside these AI experiences and receive answers grounded in governed data. […]

Litigation teams will be able to work with evidence from Everlaw directly in Harvey, helping them move faster from discovery to strategy. Litigation can involve enormous volumes of data, with millions of documents and complex metadata living within platforms built to store, process, and index it — all with a verifiable chain of custody. Legal […]

Legora, the agentic operating system for legal work, and iManage, the company dedicated to Making Knowledge Work™, announced plans to connect Legora with the iManage MCP Server. The connection will give mutual customers additional ways to securely access governed iManage knowledge from Legora, while maintaining iManage as the single source of truth. Legora’s iManage API […]