My Customer Lens

MyCustomerLens is a real-time client listening platform. It helps your law firm make faster and more informed decisions about how to protect and grow your client revenues.

These days client intelligence comes from a variety of sources:

  • Relationship meetings
  • Client interviews
  • Online surveys
  • External research
  • Verbal/email conversations.

To stay ahead of the curve, firms need to make sense of this data quickly and efficiently. MyCustomerLens gives you this competitive advantage by automatically summarising all your client feedback. This enables you to:

  • Reduce the cost and delay from manual processes
  • Scale up client listening
  • Benchmark performance
  • Discover emerging client needs
  • Protect and grow client revenues

Latest tweets

  • RT @Inc: Building an emotional connection between a brand and its customers is always a good move. @jeff_haden

    MyCustomerLens - 2 days 42 min

  • RT @BainAlerts: A useful first step for banks to stop hidden customer defection is to study consumers’ search and purchase behavior. https:…

    MyCustomerLens - 2 days 43 min

  • What’s the future of client listening?

    MyCustomerLens - 1 week 2 days

  • RT @Pjdroberts: As #remoteworking and #digitaltransformation takes hold, firms are starting to redesign for the future #clientexperience ht…

    MyCustomerLens - 1 week 2 days

Locations & contacts

Paul Roberts
Call: 07900 480973

45 Gordon Street
​G31 2NB