Customer Service Excellence champions training - 5 August 2016

In the current economic climate we can all see the need to differentiate ourselves from our competitors with the quality of our service. Customer Service Excellence is a truly unique improvement tool designed to make you look deeply into your organisation and explore areas of internal and external service, defining and meeting customer needs.

Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.

At the heart of Customer Service Excellence are well researched concepts around the key aspects of customer insight and how this can be used to deliver a truly customer focused service by providing guidance on a whole range of tools and techniques that can be used to deliver excellence. In this way both individuals and teams can learn new skills and gain a greater understanding of these important concepts and how they can be used to build a truly customer focused culture.

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Event Details

Date:5 August 2016
Time:9:00am - 4:00pm
Location:Warren Bruce Court
Warren Bruce Road
M17 1LB
Price:£295 + VAT
Lunch and refreshments are provided as part of the delegate price.