Centre for Assessment – Becoming a customer service excellence champion training (May)

Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.

The Customer Service Excellence Champions role is pivotal in ensuring organisations are well on the way to gaining accreditation with the CSE standard. The aim of this training is to build capacity within organisations whilst leading and implementing further work in raising awareness of CSE and the requirements of the standard. This can be used to positively drive improvements in the services delivered.

About the trainer 

Michael Lynch is a trainer, assessor adviser and coach with international experience of providing support in several areas of customer serve, organisational and professional development. He is a skilled designer of training & development courses and has a capable and effective organiser; he now offers qualified, successful expertise in several areas of development. As a Customer Service Excellence Lead Assessor and Adviser he has worked with an established list of clients who have achieved CSE status.

Event Details

Date:2 May 2017
Time:9:00am - 4:00pm
Location:Warren Bruce Court
Warren Bruce Road
M17 1LB