One of the great things about being a B2B sales professional is being involved in the lifecycle of a solution from its earliest stage, when it is just an idea, through production rollout. In my five years at BA Insight, I have been fortunate enough to be part of many innovative implementations of enterprise search and intranets.
My colleagues Don Miller and Mark Aschemeyer published their perspectives about the importance of metadata and connectivity, respectively, when it comes to enterprise search. Their debate is about which is more important in helping users find what they are looking for.
Most people still automatically turn to the familiar database and are surprised by the thought of using search. If that includes you, then read this blog post to understand where search fits today and the kind of problems you can solve – in a different way than you are used to. For many applications traditionally handled with databases, it’s remarkable what you can do with search engines.
Martin White joins BA Insight CTO Jeff Fried to unwind the challenges facing the business in supporting increased investment in search and together they offer a set of actions to help you understand where you are in search, and helpful tools to guide your efforts to build the business case to improve it.
This week, Microsoft announced a new search experience in Office 365, along with updates to Delve, all targeted at giving users a more personalized search experience that offers rich insight into the work you’re doing, and better connects you to the work of your organization.
I currently find myself, however, in a philosophical disagreement with my old friend. In Don’s recent blog, The Magical Answer to Making Intranet Search as Awesome as Internet Search, he discusses the importance of metadata. Don’t get me wrong, metadata is a critical component to a successful enterprise search experience. I just think Don is putting the cart before the horse.
We use search every hour and every day of the week, and it is awesome because it just works. Every day you use Bing, Amazon, Google or Siri and you never stop to think about why the topic, result or document that you are looking for came back on top. It just feels so easy - start typing or talking and automatically Google or Bing starts providing you suggestions to whatever your question may be.