In the late 80s and early 90s, I worked for a bank to develop an automated system supporting customer service representatives. The purpose of the system was to enable support staff to facilitate credit card applications.
The 2018 Knowledge Management Forum featured a number of notable sessions including “How will technology impact your role”, which focused on the increasing use of technology, automation, and data and what it means for knowledge professionals.
Perhaps the most worrying thing to come out of the AI world this week was ‘Norman’. Now admittedly creating a psychopathic AI sounds like a terrible idea but the creation of Norman’s is designed to help to raise awareness of growing issues within AI research.
HBR Consulting had the privilege of hosting an interactive workshop at the 2018 Corporate Legal Operations Consortium (CLOC) Institute that challenged participants to take their law department operations up a notch.
The field of business intelligence is always changing. But even with technology moving at a fast pace and data users’ demands morphing, some factors of the industry have remained the same. For instance, broader use of predictive analytics remains an aspirational goal for most firms. Suboptimal data quality continues to be problematic.