Ten top tips to ensure your bespoke IT solution is a success

The attraction of an entirely custom IT solution is that you get the perfect fit with your organisation. Like a suit from a tailor rather than off-the-peg you want it to accommodate your organisation in each and every area; even where you may not adhere to the ‘standard’. This is the beauty of bespoke, the cloth is cut around your need, not simply adjusted to make do.

Bespoke projects involve significant investment in time and money. To make sure this investment pays off you need to be on top of the overall objective and goals, but also have an eye for the detail to make sure of that perfect fit.

1. MAPPING YOUR REQUIREMENTS AND KNOWING YOUR USERS

The age old idiom ‘failing to plan is planning to fail’ springs to mind here. It’s great that you have recognised another way in which you can improve on your digital workplace but don’t rush in headlong with designs and wish lists of features.

First get to know your users. Understand your culture, their behaviours and what it is they do on a day-to-day basis. Can they be grouped and segmented into functions and roles? Where do the lines of connection and communication fall between groups and how do they interact?

Understanding your people will allow you to more easily identify their challenges to success. What things make their job hard and waste their time? What are the most time consuming processes with the most complicated paths to completion? Does your current IT setup contain blockers that force your users to create imaginative work arounds or altogether cease certain activities? Rather than a wild wish list, an insightful and deep dive engagement and organisational analysis is what will help your solution deliver what your business really needs.

2. PICKING THE PLATFORM OF CHOICE

When building any new enterprise solution choosing the right platform to build on is crucial to success. Eventually this decision will come down to what is right for your business and IT structure. 

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