Across today’s legal ecosystem, a set of complex forces has pushed law firms to strategically reexamine and transform operational support in a way that places a greater emphasis and value on corporate client-facing activities. Cost pressures, new competitors and emerging technology, and evolving workforce dynamics are influencing an industry that is now embracing change in different ways.
Services such as front of house, print and mailroom, records management, administrative support, document production, and PA services can be seen on the sites of many law firms, particularly in the UK Top 100 firms.
The firm identified an administrative restructure—adding an additional layer of team administrator (TA) support—as the best way to achieve its objectives of making sure tasks were going to the right place to be dealt with and to improve capacity management.
Recently CB Resourcing surveyed hiring managers across the UK legal information sector. The survey was presented on a panel at the 2018 BIALL conference with key figures from across the industry. The survey captured the priorities of hiring managers when adding to their teams.
We have spent the last few months meeting with senior women in law firms to discuss what challenges they face as women. Part two of our series focuses on the topic of returning from maternity leave and negotiating flexible working.
Increasingly, firms are considering how they can balance this need to prioritise profit-generating activities with developing their workforce. They know that business growth and true operational excellence is achieved when all elements of the firm are working at their optimal level of efficiency and output.