Cascade HR: HR software case study - Muckle LLP

Muckle LLP is a commercial law firm based in Newcastle upon Tyne. Specialism’s include commercial, corporate finance, property, employment, dispute resolution, debt recovery, public sector and private client.
We have approximately 130 people with a view to increasing that to approximately 200 over the coming 3-5 years.

Pre Cascade

Julia Smith, Director of HR at Muckles comments, “All our HR/people information was in different documents and in different formats.

We held a database in Word and other ad hoc spreadsheets in Excel. Carrying out analysis or doing any reporting was very manual and extremely time consuming. The data we had was often out of date and inconsistent. The management of people data was almost entirely manual and paper based.”

The challenge

The growth of the firm and the increasing requirement for robust people information and reporting meant that the budget was made available.

In addition, a new Director of HR had been appointed to make the HR agenda for the firm a more strategic one. The investment into HR software and particularly self service would automate and improve processes to free up HR time to focus on HR development and project work.

Julia comments, “We asked 6 different suppliers to tender and carried out selection against a pre agreed criteria.


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