Making lawyers publish “average” prices will energise consumers, says panel
The Legal Services Consumer Panel said last week that it was “not blind to the challenges of increased price transparency”, but insisted that making lawyers publish “average” prices could be the catalyst for making consumers ask more questions about cost.
Responding to criticisms of its proposal, panel chair Elisabeth Davies said there must also be scope “to improve estimation processes and improve communication with clients to ensure that any “wild variations between estimates and actuals are well understood”.
After all, she pointed out, “providers of legal services run businesses dependent on this information”.
The panel’s long-running complaint about the lack of price transparency in the legal market was backed up earlier this month by the interim report of the Competition and Markets Authority (CMA), which said it was inhibiting consumers from shopping around.