DX celebrates 40 years at the top

After four decades of providing leading mail and courier services, DX looks back at the path well trodden and on to pastures new.

This September DX, the national document exchange, is celebrating 40 years in business. Four decades on from the launch, the organisation has spread its wings from the traditional mailrooms of law firms, embracing new technology to become one of the UK’s leading B2B and B2C logistics and parcel distribution providers. 

‘DX, as it is known today, was established in the wake of the 1971 postal strike, which paralysed the legal profession for seven long weeks. Pauline Lyle-Smith had experienced the benefits of a document exchange in Australia, and the postal strikes drew attention to a demand in London. Pauline developed the idea of a London-based exchange and she rapidly found a partnership with Henry Seymour. On 15th September 1975, the DX had just two customers: it and its accountants based in a small office off Chancery Lane. On 17th December that same year, a sole practitioner became the first legal professional to embrace the system, and the company flourished.  

Pauline Lyle-Smith, founder of DX, comments: “As soon as I came to the UK from Australia, I realised the legal profession had no secure document exchange, and it became my dream to establish the DX. I was bowled over by how rapidly the legal profession signed up to the DX, and how we have since developed.”

DX quickly became the preferred document delivery service for the legal sector and soon broadened its horizons to all forms of secure delivery for both businesses and consumers, email encryption for the legal sector and specialist courier services such as irregular dimensions and weight (IDW) for sectors including retail and home furnishing. A true sign of the reliability of the company’s security process is shown in the fact that DX is the preferred provider of the UK Government and Foreign embassies for identity documents and visas.

In particular, the service shines amongst competitors due its reliability for providing and adhering to next day or scheduled delivery of time sensitive, mission critical and high value items.

On the 27th February 2014, DX announced its first entry on the AIM stock market and with £200.5m became the largest corporate fundraising on that market since 2006. The group supports 5,500 colleagues and subcontractors getting sales of £300m per annum.

Petar Cvetkovic, Chief Executive Officer of DX, commented: “The market has changed immeasurably since the inception of the Document Exchange and it is still a very important part of our portfolio of services. DX still maintains strong relationships in our traditional markets of the legal, financial and public sectors whilst targeting key growth areas such as retail, health and pharmaceuticals all of which is supported by our focus on great service to our customers. Our mission and promise to our customers is ‘Delivered Exactly’ which I and the team strive for every day. We are now looking towards the next 40 years, and the demands of businesses and consumers alike.”

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